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Expeditors

Customs Brokerage Operations Manager

Expeditors

. Further develop the Customs brokerage product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture .

Posted 11/5/2026full-timeIrving • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customs Brokerage processes, compliance with regulations, and effective management of operations and staff. Proficient in vendor relationship management, training, and utilizing systems for operational efficiency.

Highest-signal resume keywords
Customs Brokerage Process KnowledgeLicensed Customs BrokerHazardous Materials CertificationMicrosoft Office ProficiencyLeadership and Staff Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customs Legislation KnowledgeIncoterms UnderstandingOcean, Transcon, and Air DocumentationCustoms Tariff KnowledgeCustoms Regulations ExperienceProblem-Solving SkillsOperational ExecutionCapacity ManagementService Execution MonitoringVendor Evaluation
Soft Skills
Effective Interpersonal SkillsStrong Organizational SkillsProactive AttitudeEmotional ResilienceNegotiation Skills
Tools & Technologies
Digitization ToolsCustoms SystemsOperational Reporting SystemsMicrosoft ExcelMicrosoft Word
Certifications & Qualifications
Licensed Customs BrokerHazardous Materials Certification
Industry Keywords
Customs ComplianceCustoms Authorities InteractionThird-Party Broker ManagementService ExecutionMarket and Competition Knowledge

About the role

Key responsibilities & impact
  • Further develop the Customs brokerage product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture
  • Manage and monitor service execution within the Customs brokerage department
  • Manage department capacity, resources, staffing, structure, and organization
  • Manage staff evaluations, reviews, coaching, mentoring, skills development, and goals
  • Ensure completion of annual and mandatory new-employee training
  • Maintain compliance with Customs and other government agency controls and requirements
  • Ensure company policies, procedures, processes, applications, tools, and systems are understood and implemented
  • Manage the company’s third-party broker program within the branch
  • Conduct self-assessments and daily monitoring and resolve issues at root-cause level
  • Be present at the customs office and customs port office
  • Build and maintain vendor relationships and evaluate vendors with corrective action plans where needed
  • Provide instructions, procedures, and expectations to third-party brokers
  • Ensure system reports are used effectively to supervise operations
  • Ensure new clients are properly set up with applicable powers of attorney, authorizations, worksheets, DLSOPs, and standard operating procedures
  • Control the department’s interface with Customs authorities
  • Provide deskside training on customs regulations, company policies, operational execution, customer service, systems, and client requirements
  • Monitor post-entry activity, productivity reports, discrepancies, and corrective actions
  • Stay current with regulatory and company offering changes and educate staff
  • Participate in staff appraisals, department meetings, goal reviews, and business planning
  • Support new-business transitions, existing-business updates, retention calls, sales calls, sales meetings, and pipeline development
  • Compare shipment and revenue trends for top customers
  • Manage Garantias, single provision, and accounts receivable reports
  • Manage and analyze R1, IDMA, and penalty reports and present action items
  • Promote compliance, integrity, company policies, regulations, and cultural attributes
  • Implement system changes and enhancements and suggest process improvements
  • Ensure department systems and tools are used to their greatest advantage

Requirements

What you’ll need
  • Knowledge of Expeditors company policies and procedures
  • Good understanding of Expeditors’ products, services and systems
  • Strong market and competition knowledge
  • Good knowledge of customs brokerage process and system
  • Good knowledge of customs legislation, especially classification, valuation and origin
  • Understanding of ocean, transcon and air documentation process
  • Knowledge of air, road and ocean transport
  • Good knowledge of Incoterms
  • Hazardous Materials certification (preferred)
  • Well rounded knowledge of the customs tariff and customs system
  • Working knowledge and experience of customs regulations
  • Effective interpersonal skills
  • Good Microsoft Office skills, including Excel and Word
  • Pro-active, strong organizational skills
  • Familiarity with digitization tools
  • Fluent in English
  • Proven negotiation skills
  • Ability to troubleshoot and solve problems quickly and effectively
  • Ability to maintain privileged relationships with customs authorities
  • Emotional resilience
  • Initiative and ability to work autonomously
  • Proven leadership attitude and background
  • 3-5 years of Customs Brokerage experience (preferred)
  • Licensed Customs Broker (preferred)

Benefits

Comp & perks
  • Paid Vacation
  • Holiday Time
  • Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program
  • Bonus