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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing B2B customer relationships within the cybersecurity industry, focusing on customer retention, account growth, and effective communication with technical and executive stakeholders. Proficient in utilizing security technologies and frameworks to enhance customer value and drive measurable outcomes.
Highest-signal resume keywords
Customer Success ManagementCybersecurity Industry ExperienceAccount Growth StrategiesConsultative Communication SkillsSecurity Framework Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer RetentionAccount ManagementCross-Sell and Upsell StrategiesData AnalysisSecurity Incident Communication
Soft Skills
Relationship BuildingNegotiation SkillsConflict ManagementListening SkillsTrust Building
Tools & Technologies
MDREDRSIEMNDRCloud Security
Industry Keywords
GovernanceRisk and ComplianceIncident ResponseNIST Cybersecurity FrameworkB2B Customer Relationships
Tech Stack
Tools & technologiesCloudCyber Security
About the role
Key responsibilities & impact- Own a portfolio of commercial accounts
- Drive annualized bookings retention toward 95% or higher and forecast renewals accurately
- Get ahead of customer health risks
- Build trusted relationships with security practitioners, managers, economic buyers, and executive stakeholders
- Lead business reviews connecting Expel’s work to customer goals and measurable outcomes
- Identify and qualify cross-sell, upsell, and overage expansion opportunities
- Partner with Account Executives to advance expansion opportunities
- Coordinate Security Solutions Engineers, Technical Support Engineers, Support, Product, and other internal partners
- Help customers communicate the value of their Expel investment through data and narrative
- Own customer-facing communication during security incidents, partnering with the SOC and technical teams
- Participate in the customer escalation on-call rotation a few times per year
Requirements
What you’ll need- Based in the Pacific time zone of the United States
- Authorized to work in the United States
- 2+ years of customer success or account management experience supporting B2B customer relationships
- At least 2 years of exposure to the cybersecurity industry through operations, consulting, governance, risk and compliance (GRC), products, or incident response
- Experience managing multi-stakeholder customer relationships and navigating complex organizations
- Track record of driving customer retention and recognizing opportunities for account growth
- Strong consultative skills, including the ability to listen closely, ask thoughtful questions, and build trust
- Ability to communicate comfortably with security engineers and senior executives, including CISOs
- Familiarity with MDR, EDR, SIEM, NDR, cloud security, and how those technologies fit into a broader security program
- Working familiarity with security frameworks such as the NIST Cybersecurity Framework
- Basic negotiation and conflict management skills
- A bachelor’s degree or relevant certifications are a plus, not a requirement
- Willingness to participate in the customer escalation on-call rotation a few times per year
- Ability to work with synchronous or asynchronous business reviews
Benefits
Comp & perks- Bonus
- Equity for everyone
- Unlimited PTO
- Work location flexibility
- Up to 24 weeks of parental leave
- Excellent health benefits
- Reasonable accommodation for disabilities