Implementation Engineer

Expel

. Own the first 30–60 days of the customer journey from sales handoff through implementation, enablement, and initial value .

Posted 10/26/2026full-timeRemote • United StatesJuniorMid-Level💰 $93,900 - $136,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer implementations of SaaS solutions and security services, with a strong focus on technical onboarding, troubleshooting, and maintaining customer relationships. Proficient in enterprise security best practices and familiar with cloud platforms and security services.

Highest-signal resume keywords

Customer Implementation ManagementTechnical OnboardingSaaS Solutions ExperienceSecurity Services KnowledgeTechnical Troubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS ImplementationTechnical SupportEDRSIEMNDRCASBNetworking FundamentalsTechnical Project ManagementData Flow TracingIntegration Issue Identification

Soft Skills

Customer Relationship ManagementCommunicationProblem SolvingCollaborationProcess Improvement

Tools & Technologies

AWSAzureGCPSecurity IntegrationsIncident Simulations

Certifications & Qualifications

Bachelor's DegreeSOC 2ISO 27001HIPAA

Industry Keywords

Enterprise EnvironmentsImplementation EngineeringSolutions EngineeringProfessional ServicesTechnical Projects

Tech Stack

Tools & technologies

AWSAzureDNSFirewallsGoogle Cloud Platform

About the role

Key responsibilities & impact

Own the first 30–60 days of the customer journey from sales handoff through implementation, enablement, and initial value
Manage 15–20+ customer implementations simultaneously
Lead technical onboarding, including security integrations, configurations, Workbench training, custom setup, and incident simulations
Partner with the SOC to validate configurations and readiness to detect and respond to threats
Establish timelines, communicate expectations, manage milestones, and maintain customer relationships
Identify technical blockers, readiness gaps, and slipping timelines; escalate when necessary
Partner with Customer Success on technical handoffs and documentation
Identify recurring onboarding challenges and recommend process improvements
Maintain implementation documentation and provide technical guidance to associate-level teammates

Requirements

What you’ll need

2+ years of experience implementing SaaS solutions, security services, or IT services within enterprise environments
Experience in a customer-facing technical role, such as Implementation Engineering, Solutions Engineering, Technical Support, or Professional Services
Working knowledge of EDR, SIEM, NDR, and CASB
Understanding of networking fundamentals, including the OSI model, DNS, firewalls, and proxies
Familiarity with AWS, Azure, or GCP and native security services
Understanding of enterprise security best practices and SOC 2, ISO 27001, and HIPAA
Technical troubleshooting skills for tracing data flows and identifying integration issues
Experience managing multiple customer implementations or technical projects simultaneously
Bachelor's degree or equivalent practical experience
Authorization to work in the United States; Expel does not sponsor immigration visas

Benefits

Comp & perks

Bonus eligibility
Equity
Unlimited PTO
Work location flexibility
Up to 24 weeks of parental leave
Excellent health benefits
Remote work environment
Professional development across cybersecurity, cloud environments, and Expel's Workbench platform
Opportunities to work with varied enterprise security environments and technologies
Collaboration with experienced security practitioners
Voice in improving onboarding processes and delivery