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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise SaaS products and automating tasks to enhance IT operations. Proficient in cloud-first environments, with strong project management and communication skills to lead cross-functional initiatives.
Highest-signal resume keywords
Enterprise SaaS ManagementAutomation and IntegrationProject ManagementTechnical SupportCloud Technology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PythonBashPowerShellRubySAMLOIDCSCIMREST APIsJWTOAuth 2.0
Soft Skills
Problem-SolvingCustomer ServiceCommunication
Tools & Technologies
OktaGoogle WorkspaceSlackZoomJiraConfluenceMicrosoft 365WorkatoMicrosoft Power AutomateCisco Meraki
Industry Keywords
IT OperationsCloud-First EnvironmentAV TechnologyNetworking ConceptsMDM
Tech Stack
Tools & technologiesCloudDNSJamfMacOSPythonRuby
About the role
Key responsibilities & impact- Manage and maintain IT systems in a cloud-first environment
- Provide technical support
- Provision accounts, access, and hardware for new hires and remove access when employees leave
- Own systems and services as the point of contact
- Lead large cross-functional projects end to end
- Collaborate with multifunctional teams to resolve integration issues, errors, and performance problems
- Identify improvements and build automations to streamline operations and reduce manual work
- Apply AI tools such as Claude and Gemini to accelerate work
- Manage HQ technology including network equipment, conference room and AV equipment, kiosk computers, and shared-space systems
- Communicate service disruptions and changes
- Collaborate with the security team to protect information
- Contribute to the roadmap and work in two-week sprints toward quarterly and yearly goals
- Maintain documentation for automations, configurations, and operating procedures
Requirements
What you’ll need- Proficiency managing enterprise SaaS products including Okta, Google Workspace, Slack, Zoom, Jira, Confluence, and Microsoft 365
- Experience automating tasks and integrating systems using Workato, Okta Workflows, or Microsoft Power Automate
- Experience with Anthropic Claude and Google Gemini, including prompt engineering and MCP integrations
- Knowledge of SAML, OIDC, SCIM, REST APIs, webhooks, JWT, and OAuth 2.0
- Knowledge of Python, Bash, PowerShell, and Ruby
- macOS and Windows administration skills, including Jamf and Intune MDMs
- Familiarity with conference room AV and shared-space technology, including Zoom Rooms and Neat devices
- Knowledge of Cisco Meraki and networking concepts including VLANs, DNS, DHCP, and wireless networking
- Strong project management skills
- Ability to balance urgent tasks and project-level work
- Excellent written and verbal customer service and communication skills
- Ability to translate technical concepts for non-technical audiences
- Strong problem-solving abilities
- Knowledge of IT operations best practices
- 5+ years of professional IT experience, including 2+ years in an engineering or sysadmin capacity
- A college degree or credible panache
- Authorized to work in the United States; immigration visa sponsorship is not available
Benefits
Comp & perks- Bonus eligibility
- Equity
- Unlimited PTO
- Work location flexibility
- Up to 24 weeks of parental leave
- Excellent health benefits
- Autonomy to define problems and propose solutions
- Opportunities to tackle business problems
- Ownership of large cross-functional projects
- Support, mentoring, and feedback