Technical Support Engineer

Experlogix

. Serve as a technical support resource for customer deployments and upgrades, providing timely and effective resolutions .

Posted 9/17/2026full-timeRemote • Utah • United States, CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates technical expertise in Experlogix CPQ software, Microsoft SQL Server, and ERP/CRM integrations while providing exceptional customer support. Capable of diagnosing issues, documenting resolutions, and collaborating with cross-functional teams to enhance product quality and customer experience.

Highest-signal resume keywords

Technical Support ExperienceMicrosoft SQL ServerERP and CRM PlatformsWeb Technologies (XML, HTML, CSS, JavaScript)Analytical and Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL QueriesTroubleshootingApplication SupportObject-Oriented ProgrammingWeb Server Technologies.NET FrameworkVirtual Machine ConfigurationREST-Based APIsTechnical DocumentationData Analysis

Soft Skills

Strong Communication SkillsCustomer-Focused MindsetCuriosityPersistenceProblem-Solving

Tools & Technologies

Experlogix CPQ SoftwareMicrosoft DynamicsSalesforceNetSuiteInternet Information Services (IIS)Windows ServerApache

Certifications & Qualifications

Microsoft SQL Server CertificationMicrosoft Dynamics CertificationSalesforce CertificationAzure CertificationCPQ Technologies Certification

Industry Keywords

Technical SupportApplication SupportSoftware DevelopmentIT SupportEnterprise Software Solutions

Tech Stack

Tools & technologies

ApacheAzureERPJavaScriptMS SQL ServerSQL.NET

About the role

Key responsibilities & impact

Serve as a technical support resource for customer deployments and upgrades, providing timely and effective resolutions
Diagnose and troubleshoot issues related to Experlogix CPQ software, SQL Server databases, ERP and CRM integrations, and web-based applications
Collaborate with Product Development, Professional Services, and other cross-functional teams to investigate and resolve technical issues
Develop and maintain technical expertise in Experlogix products, Microsoft technologies, ERP systems, CRM platforms, and SQL Server
Document troubleshooting steps, root causes, and resolutions within the company knowledge base
Identify recurring issues and provide feedback to improve product quality, support processes, and customer experiences
Participate in ongoing technical training and knowledge-sharing sessions
Escalate complex or product-related issues appropriately while maintaining ownership of customer communication and follow-through

Requirements

What you’ll need

1+ year of experience in technical support, application support, software development, IT support, or a similar technical role
Experience supporting enterprise software solutions such as Microsoft Dynamics, Salesforce, NetSuite, or other ERP and CRM platforms is preferred but not required
Basic to intermediate understanding of Microsoft SQL Server, including the ability to write SQL queries for troubleshooting and data analysis
Working knowledge of web server technologies such as Internet Information Services (IIS), Windows Server, Apache, or similar platforms
Familiarity with web technologies including XML, HTML, CSS, JavaScript, and REST-based APIs
Exposure to object-oriented programming concepts or scripting languages is helpful
Experience with .NET is a plus, but a willingness to learn is equally valued
Strong analytical and problem-solving skills
Experience configuring virtual machines and remote desktop connections is helpful
Strong written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences
Curiosity, persistence, and a passion for learning new technologies and solving technical problems
Customer-focused mindset with a commitment to delivering exceptional service
Certifications related to Microsoft SQL Server, Microsoft Dynamics, Salesforce, Azure, or CPQ technologies are a plus but not required

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Life Insurance
Voluntary Disability Insurance
Health Savings Account (HSA) and Flexible Spending Account (FSA)
401(k) with Company Match
Teladoc Virtual Healthcare
Health Advocate Program
Paid Holidays and Generous PTO—we encourage you to use it!
Flexible work environment with accountability and trust
Opportunities for ongoing technical learning and career advancement