Experlogix

Support Engineer

• Serve as a technical support resource for customer deployments and upgrades, providing timely and effective resolutions
• Diagnose and troubleshoot issues related to Experlogix CPQ software, SQL Server databases, ERP and CRM integrations, and web-based applications
• Collaborate with Product Development, Professional Services, and other cross-functional teams to investigate and resolve technical issues
• Develop and maintain technical expertise in Experlogix products, Microsoft technologies, ERP systems, CRM platforms, and SQL Server
• Document troubleshooting steps, root causes, and resolutions within the company knowledge base
• Identify recurring issues and provide feedback to improve product quality, support processes, and customer experiences
• Participate in ongoing technical training and knowledge-sharing sessions
• Escalate complex or product-related issues appropriately while maintaining ownership of customer communication and follow-through

Technical Support Engineer