Call Center Representative – Healthcare

Expivia Interaction Marketing Group Inc.

. Answer inbound calls from members about Health Savings Accounts, including balances, contributions, transactions, eligible expenses, and card questions .

Posted 10/11/2026full-timeErie • Pennsylvania • United StatesMid-LevelSenior💰 $14 - $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively assisting members with Health Savings Accounts, Flexible Spending Accounts, and other benefits while maintaining confidentiality and professionalism. Proficient in using computer systems to document interactions and navigate multiple programs efficiently.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceHealth Savings Account KnowledgeStrong Listening SkillsProfessional Phone Voice

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Health Savings AccountsFlexible Spending AccountsHealth Reimbursement ArrangementsCommuter BenefitsCOBRADocumenting InteractionsNavigating Computer Programs

Soft Skills

PatientEmpatheticDependable

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ServiceCall CenterRetailBankingHealthcare

About the role

Key responsibilities & impact

Answer inbound calls from members about Health Savings Accounts, including balances, contributions, transactions, eligible expenses, and card questions
Help members with Flexible Spending Accounts, Health Reimbursement Arrangements, Commuter Benefits, and COBRA
Support members through phone, live chat, and email
Make follow-up calls and callbacks to resolve open questions
Guide members through online account tools and self-service options
Document every interaction accurately in company systems
Protect members’ personal and financial information with strict confidentiality
Deliver a friendly, professional experience on every call

Requirements

What you’ll need

High school diploma or GED required
Must be able to pass a background check
Must be able to attend three weeks of in-person training at the Erie, PA office
Customer service, call center, retail, banking, or healthcare experience preferred but not required
Comfortable using a computer and navigating multiple programs at once
Clear, professional phone voice and strong listening skills
Patient, empathetic, and dependable
Quiet, distraction-free workspace at home
Reliable high-speed internet
Ability to work full-time, Monday through Friday

Benefits

Comp & perks

Health insurance eligible after 60 days
Work from home after three weeks of paid in-office training
All equipment provided, including computer and headset
Full-time, 40 hours per week, with steady, consistent hours
Paid three-week in-house training
Monday through Friday schedule with no weekends
Morning and evening shifts available
Professional development and long-term career potential in the healthcare benefits industry