Expivia Interaction Marketing Group Inc.

Customer Support

• Answer inbound calls from patients, family members, and provider offices
• Make outbound calls to welcome new patients and assist with scheduling or rescheduling appointments
• Listen to callers' needs and provide accurate, clear information
• Adapt communication tone for provider offices, patients, and families
• Partner with internal teams to resolve scheduling, benefits, and account questions
• Accurately document every interaction while maintaining strict confidentiality
• Resolve issues using good judgment and escalate complex situations when needed
• Support patients, families, insurance representatives, and referring healthcare provider offices

Customer Service Representative – Healthcare