Customer Service Representative, Healthcare

Expivia Interaction Marketing Group Inc.

. Answer inbound calls from members about Health Savings Accounts, including balances, contributions, transactions, eligible expenses, and card questions .

Posted 10/4/2026full-timeErie • Pennsylvania • United StatesMid-LevelSenior💰 $15 - $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and support for Health Savings Accounts, Flexible Spending Accounts, and related financial products. Proficient in documenting interactions and maintaining confidentiality while providing a professional experience through various communication channels.

Highest-signal resume keywords

Customer Service ExperienceHealth Savings Account KnowledgeCall Center ExperienceStrong Listening SkillsComputer Navigation Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Health Savings AccountsFlexible Spending AccountsHealth Reimbursement ArrangementsCommuter BenefitsCOBRADocumentation SkillsAccount ManagementTransaction ProcessingOnline Account ToolsSelf-Service Options

Soft Skills

EmpathyPatienceDependabilityProfessional CommunicationProblem-Solving

Tools & Technologies

Phone SystemsLive Chat PlatformsEmail Communication ToolsComputer Programs

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ServiceCall CenterBankingHealthcareConfidentiality

About the role

Key responsibilities & impact

Answer inbound calls from members about Health Savings Accounts, including balances, contributions, transactions, eligible expenses, and card questions
Help members with Flexible Spending Accounts, Health Reimbursement Arrangements, Commuter Benefits, and COBRA
Support members through phone, live chat, and email
Make follow-up calls and callbacks to resolve open questions
Guide members through online account tools and self-service options
Document every interaction accurately in company systems
Protect members’ personal and financial information with strict confidentiality
Deliver a friendly, professional experience on every call

Requirements

What you’ll need

High school diploma or GED required
Must be able to pass a background check
Must be able to attend 3 weeks of in-person training at the Erie, PA office
Customer service, call center, retail, banking, or healthcare experience preferred, but not required
Comfortable using a computer and navigating multiple programs at once
Clear, professional phone voice and strong listening skills
Patient, empathetic, and dependable
Quiet, distraction-free workspace at home
Reliable high-speed internet
Must work full-time, Monday through Friday

Benefits

Comp & perks

Health insurance eligible after 60 days
Work from home after 3 weeks of paid in-office training
All equipment provided, including computer and headset
Full-time, 40 hours per week, with steady, consistent hours
Monday through Friday schedule with no weekends
Morning and evening shifts available
Paid 3-week in-house training
Professional growth in the healthcare benefits industry
Supportive team environment