Customer Service Representative – Healthcare

Expivia Interaction Marketing Group Inc.

. Answer inbound calls from patients, family members, and provider offices .

Posted 9/15/2026full-timeErie • Pennsylvania • United StatesMid-LevelSenior💰 $14 - $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and problem-solving skills while providing compassionate support to patients and families. Proficient in managing multiple computer systems and maintaining accurate documentation in a remote work environment.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceHealthcare ExperienceStrong Verbal Communication SkillsData Entry Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryDocumentationSchedulingProblem-SolvingComputer Proficiency

Soft Skills

CompassionateDependableOrganizedDetail-OrientedSelf-Motivated

Tools & Technologies

Multiple Computer SystemsHigh-Speed Internet

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient SupportInbound CallsOutbound CallsConfidentialityRemote Work

About the role

Key responsibilities & impact

Answer inbound calls from patients, family members, and provider offices
Make outbound calls to welcome new patients and assist with scheduling or rescheduling appointments
Listen to callers' needs and provide accurate, clear information
Adapt communication tone for provider offices, patients, and families
Partner with internal teams to resolve scheduling, benefits, and account questions
Accurately document every interaction while maintaining strict confidentiality
Resolve issues using good judgment and escalate complex situations when needed
Support patients, families, insurance representatives, and referring healthcare provider offices

Requirements

What you’ll need

High School Diploma or GED required
Must be able to attend required, paid approximately 3-week in-person training at the Erie, PA office before transitioning to remote work
Previous customer service, call center, healthcare, or related experience preferred
Strong computer and data entry skills
Excellent verbal and written communication skills
Reliable high-speed internet
Dedicated, distraction-free home workspace for the remote portion
Must be compassionate, patient, dependable, organized, detail-oriented, self-motivated, and comfortable working independently from home
Must be comfortable using multiple computer systems at once
Strong problem-solving skills and good judgment

Benefits

Comp & perks

Remote work after training
Paid in-person training (approximately 3 weeks in Erie, PA)
Health insurance available after 60 days
Paid holidays
Supportive leadership and team environment
Ongoing coaching and development
Career growth opportunities