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Observability Product Owner
Export Development Canada | Exportation et développement Canada. Own and evolve the TOS Monitoring & Observability Foundation Service in alignment with EDC’s Enterprise Observability strategy and architecture .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in enterprise monitoring and observability, including the ability to define service vision, translate enterprise strategy into technical roadmaps, and manage vendor relationships. Proficient in utilizing observability platforms like Dynatrace and integrating with ITSM/ITOM processes to enhance operational insights and performance metrics.
Highest-signal resume keywords
Enterprise MonitoringObservability ConceptsProduct OwnershipVendor ManagementDynatrace
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MetricsLogsTracesApplication Performance MonitoringDigital Experience MonitoringInfrastructure MonitoringNetwork Performance MonitoringLog AnalyticsDistributed TracingCloud Monitoring
Soft Skills
Analytical SkillsCommunication SkillsFacilitation SkillsStakeholder Management
Tools & Technologies
DynatraceServiceNowAzure MonitorCisco ThousandEyesVMware Aria SuiteMicrosoft Configuration Manager
Certifications & Qualifications
ITIL CertificationAgile CertificationScrum CertificationProduct Owner CertificationLean Certification
Industry Keywords
IT OperationsEvent ManagementCMDBAIOpsFinOpsHybrid MonitoringSaaS Monitoring
Tech Stack
Tools & technologiesAzureCloudITSMServiceNowVMware
About the role
Key responsibilities & impact- Own and evolve the TOS Monitoring & Observability Foundation Service in alignment with EDC’s Enterprise Observability strategy and architecture
- Define the service vision, capabilities and operating model
- Translate enterprise direction into a prioritized multi-year roadmap and delivery backlog
- Advance application and full-stack observability using service dependencies, logs, metrics, traces and other telemetry
- Improve proactive monitoring, root-cause analysis, impact analysis and actionable operational insights
- Define, measure and report service performance, including SLIs, SLOs, adoption, platform health and value realization
- Provide product ownership for observability platforms, including Dynatrace
- Oversee platform health, access, consumption, lifecycle and cost management
- Guide integration with ServiceNow Event Management
- Work with ITSM, ITOM and CMDB teams to establish effective event-management processes and data foundations
- Own and continuously improve service intake, prioritization and backlog
- Collaborate with product owners, architects, technical teams and business stakeholders to understand needs, drive adoption and translate requirements into service capabilities
- Manage vendor and managed-service relationships, including licensing, contracts, vendor performance, delivery scope and escalation
- Provide technical and operational input to Enterprise Architecture decisions concerning observability and monitoring technologies
- Participate in EDC’s Product Owner Community of Practice and align the service with applicable product standards
Requirements
What you’ll need- University degree or college diploma in Computer Science, Information Systems, Engineering or a related field, or an equivalent combination of education and experience
- Minimum seven years of experience in enterprise monitoring, observability, IT operations or related technology disciplines
- Experience with enterprise monitoring and observability concepts, including metrics, logs, traces, events, alerting, dashboards, dependency visibility, application performance monitoring or digital-experience monitoring
- Experience as a product owner, service owner or platform owner
- Experience translating enterprise strategy and architecture into technical roadmaps, backlogs and service capabilities
- Experience integrating monitoring or observability capabilities with ITSM/ITOM processes and platforms, particularly Event Management
- Experience working in an outsourced or managed-services environment
- Experience overseeing service providers, vendors and third parties
- Experience with vendor management, licensing, consumption planning, budgeting and supporting investment and business-case development
- Ability to work across architecture, technical and business teams
- Strong analytical, communication, facilitation and stakeholder-management skills
- Experience with Dynatrace, ServiceNow, Azure Monitor, Cisco ThousandEyes or DNAC, VMware Aria Suite, Microsoft Configuration Manager or comparable technologies
- Technical knowledge of digital experience monitoring, application performance monitoring, infrastructure monitoring, network performance monitoring, log analytics and distributed tracing
- Knowledge of ServiceNow ITOM/Event Management, CMDB dependencies and event-to-alert-to-incident integration
- Experience contributing to observability standards, service offerings, technical standards or tool-rationalization plans
- Experience leading application onboarding or a full-stack observability proof of concept
- Knowledge of cloud, hybrid and SaaS monitoring approaches, including Microsoft Azure and Microsoft 365 environments
- Knowledge of AIOps, automation, closed-loop operational response, platform access governance, data retention, consumption management and FinOps principles
- ITIL certification
- Agile, Scrum, Product Owner or Lean certification
- Bilingual in English and French is an asset
Benefits
Comp & perks- Performance-based incentive
- Relocation assistance for eligible candidates
- Flexible benefits including Medical, Dental, Life, and additional Flex credits
- Defined Contribution Pension Plan with generous matching
- Competitive vacation program starting with 4 weeks of vacation and 2 floater days annually for permanent employees
- Wellness initiatives, mental health support, and fitness programs
- Professional development support including conferences, language training, and educational opportunities
- Hybrid work model
- Comprehensive Total Rewards package