Export Development Canada | Exportation et développement Canada

Artificial Intelligence

• Administer and configure Microsoft Copilot for M365 across EDC’s environment
• Assign licenses and access rights, control access, enable features, and configure services
• Configure and maintain administration settings for Microsoft Entra ID, the M365 admin center, and Copilot
• Assign roles and permissions and enforce policies
• Implement and manage security, compliance, data protection, and governance controls for AI use in Microsoft 365 and Power Platform
• Deploy, configure, test, and support Copilot agents, connectors, plug-ins, and AI-powered features
• Troubleshoot authentication, authorization, data access, and service integration issues
• Provide day-to-day management and operational support for Copilot, Power Platform, and related Microsoft 365 services
• Monitor platform health, performance, usage analytics, adoption metrics, and operational alerts
• Perform platform maintenance, configuration changes, updates, patch validation, lifecycle management, and environment cleanup
• Develop automation scripts, operational processes, and monitoring solutions
• Support testing, release validation, and deployment of new AI capabilities and administrative features
• Serve as the primary escalation point for incidents, problems, and service requests
• Diagnose and resolve licensing, configuration, permissions, integration, and performance issues
• Analyze the root causes of recurring issues and implement corrective actions
• Write and maintain technical documentation, runbooks, knowledge articles, and standard operating procedures
• Provide hands-on coaching and transfer knowledge to team members
• Contribute to EDC’s mission of helping Canadian companies succeed internationally through financial solutions and expert advice

AI Administrator, M365 Copilot Platform

Data Engineer

• Design, develop, configure, and operate cloud-based data and analytics platforms
• Lead platform lifecycle management, including onboarding, upgrades, scalability, decommissioning, and continuous improvement
• Develop and enforce platform operational, usage, and governance standards
• Implement and maintain monitoring, logging, alerting, and performance management systems
• Diagnose and resolve complex incidents, performance issues, and service disruptions
• Analyze tactical and operational information to identify underlying issues and define technical solutions
• Ensure compliance with data security, privacy, and governance policies
• Approve and support database and platform specifications
• Collaborate with data governance and risk management teams to address regulatory, audit, and compliance requirements
• Develop and maintain platform and technology roadmaps
• Evaluate new technologies and emerging tools and services through proof-of-concept testing
• Reduce technical debt by modernizing and rationalizing legacy platforms
• Define and track platform performance, cost, reliability, and adoption metrics
• Define and evolve reference architectures, standards, design patterns, and guiding principles for data and analytics
• Design end-to-end data solution architectures, including data flows, integrations, and platform services
• Conduct targeted data exploration and analysis to identify architecture, operational, and performance trends
• Collaborate with cloud, security, integration, and solution architects
• Advise, mentor, and coach platform engineers, architects, and administrators
• Collaborate with product owners and delivery teams to plan, prioritize, and implement backlogs using Agile practices
• Document architectures, runbooks, standards, and lessons learned
• Provide technical expertise to stakeholders across technology and business teams

Lead Data Platform Administrator

• Design, build, configure, and operate cloud-based data and analytics platforms supporting BI, advanced analytics, data engineering, and AI/ML workloads
• Lead platform lifecycle management, including onboarding, upgrades, scaling, decommissioning, and continuous improvement
• Develop and enforce platform usage, governance, and operational standards
• Implement and maintain monitoring, logging, alerting, and performance management
• Diagnose and resolve complex platform incidents, performance issues, and service disruptions
• Analyze tactical and operational information to diagnose platform and service issues and define technical solutions
• Ensure platform compliance with security, privacy, and data governance policies
• Approve and contribute to database and platform specifications
• Collaborate with data governance and risk partners on regulatory, audit, and compliance expectations
• Develop and maintain platform and technology roadmaps aligned with EDC’s data strategy
• Evaluate emerging technologies through proof of technology
• Drive modernization and rationalization of legacy data platforms
• Define and track platform performance, cost, reliability, and adoption metrics
• Define and evolve data and analytics reference architectures, standards, design patterns, and guiding principles
• Design end-to-end data solution architectures, including data flows, integrations, and platform services
• Conduct data exploration and analysis to identify architectural, operational, and performance trends
• Partner with cloud, security, integration, and solution architects on enterprise design outcomes
• Advise, mentor, and coach data engineers, architects, and platform administrators
• Collaborate with product owners and delivery teams to execute platform backlogs using Agile practices
• Document architectures, operational runbooks, standards, and lessons learned
• Provide technical leadership and communication to business and technology stakeholders

Senior Data Platform Administrator

Data Analyst

• Understand client requirements and translate them into technical requirements and user stories
• Collaborate with Agile teams, business analysts, data architects, and data engineers
• Analyze and recommend conceptual, logical, and physical data models
• Research and document data platforms and outcomes, including source-to-target mapping, transformation rules, data cataloging, and data lineage
• Analyze existing data elements and structures and trace data flows from source to target
• Ensure efficient data flow between users and stakeholders
• Analyze, cleanse, and enrich data to ensure consistency and efficiency
• Gather, organize, analyze, and communicate complex information
• Explain complex technical solutions to non-technical audiences
• Lead data requirements review sessions
• Present complex issues and build consensus through persuasion, influence, negotiation, and conflict resolution
• Produce clear, actionable documentation for approval processes and technical teams
• Participate in sprint reviews, retrospectives, catch-up activities, and other sprint activities
• Serve as a liaison between business and technical teams to develop data solutions

Senior Data Analyst

• Administer and configure Microsoft Copilot for M365 across the EDC tenant, including licensing, user provisioning, access management, feature enablement, and service configuration
• Configure and maintain Microsoft Entra ID, M365 Admin Center, and Copilot administrative settings
• Manage role assignments, permissions, policies, AI security, compliance, data protection, and governance controls
• Deploy, configure, test, and support Copilot agents, connectors, plug-ins, and AI-enabled capabilities
• Troubleshoot authentication, authorization, data access, service integration, licensing, configuration, permission, and performance issues
• Perform day-to-day administration and operational support of Copilot, Power Platform, and Microsoft 365 services
• Monitor platform health, service performance, usage analytics, adoption metrics, and operational alerts
• Execute maintenance, configuration changes, updates, patch validation, lifecycle management, and environment cleanup
• Develop automation scripts, operational processes, and monitoring solutions
• Support testing, release validation, and deployment of new AI capabilities and service enhancements
• Serve as the senior technical escalation point for AI platform incidents, problems, and service requests
• Perform root cause analysis and implement corrective actions
• Create and maintain technical documentation, runbooks, knowledge articles, and standard operating procedures
• Provide coaching and knowledge transfer on AI platform administration and troubleshooting

AI Administrator, M365 & Copilot Platform

• Act as a liaison between business and technical communities to develop data solutions supporting business needs.
• Elicit, analyze, communicate, validate and translate data requirements into communications, Agile work items and documentation.
• Apply advanced data modelling and analysis techniques to build and maintain transformation rules and source-to-target mappings.
• Examine business rules and data transformation requirements and document new data needs.
• Contribute to designing new data integration streams and updating existing data pipelines.
• Understand client requirements and translate them into technical terms and user stories.
• Collaborate with Agile teams, Business Analysts, Data Architects and Data Engineers on solution approaches.
• Review and recommend conceptual, logical and physical data models.
• Research and document data platforms and outputs, including mappings, transformation rules, data cataloguing and data lineage.
• Analyze system data elements and structures, trace data lineage and support efficient data flow.
• Analyze, cleanse and enrich data to ensure accuracy and consistency.
• Collect, organize, analyze and share complex information; explain technical solutions to non-technical audiences.
• Lead data-requirements sessions and present complex issues to build consensus.
• Produce documentation supporting sign-off and technical project members.
• Participate in sprint reviews, retrospectives, backlog refinement and other sprint activities.

Senior Data Analyst – 12 months

Research Analyst

• Act as a supporting researcher for senior advisors and managers on topics such as exports, investment, value added, economic impacts and regional diversification
• Conduct in-depth literature reviews and apply relevant theory
• Extract, structure, clean, transform and analyze large datasets
• Develop and apply econometric models related to trade and investment
• Conduct interviews with EDC experts and external experts
• Interpret findings and prepare reports and presentations for internal and external audiences
• Gradually lead independent research projects from design through implementation
• Support the Chief Economist or Deputy Chief Economists with data extraction and analysis, chart creation and PowerPoint presentations
• Contribute to integrating macroeconomic and trade datasets into an enterprise data platform
• Structure tables, implement automated data-quality controls and make data accessible through interactive dashboards
• Collaborate with senior researchers and external experts to contribute to Canada’s global trade strategy

Research Associate

Operations

• Provide high-quality operational support to frontline teams by completing sales activities in accordance with service-level agreements
• Manage and prioritize requests received through shared intake channels, including ServiceNow
• Execute transaction-related processes, including onboarding, due diligence, document review, and updates to the customer relationship management (CRM) system
• Ensure data accuracy and compliance with governance standards
• Provide sales operations support to regional directors and relationship managers in EDC’s regional offices
• Organize one-on-one meetings with relationship managers to review CRM pipelines, advance new and renewal opportunities, and coordinate documentation
• Communicate operational updates, process changes, and requirements during regional office meetings
• Identify and support process improvements, change initiatives, and national standards
• Lead or support team initiatives and corporate projects by gathering and analyzing information, contributing to planning, and promoting effective execution

Senior Sales Operations Associate

• Support senior, Principal and Manager researchers across topics including exports, investments, value-add, economic impact and regional diversification
• Conduct comprehensive literature reviews and apply theoretical understanding
• Extract, structure, clean, transform and statistically analyze large datasets
• Develop and apply econometric models for trade- and investment-related questions
• Interview experts within and outside EDC for qualitative analysis
• Interpret results and prepare reports and presentations for internal and external audiences
• Take on research projects independently from conception to completion over time
• Support the Chief Economist and Deputy Chief Economists with data extraction, analysis, charts and PowerPoint presentations
• Assist data transformation projects by embedding macroeconomic and trade datasets into an enterprise data platform
• Structure tables, build automated data checks and enable wider user access through interactive dashboards
• Collaborate with senior researchers and external subject matter experts to inform EDC strategy and public policy dialogue

• Deliver operational support to frontline teams within established service level agreements (SLAs)
• Manage and prioritize requests across shared intake channels, including ServiceNow
• Execute transaction-related processes, including onboarding, due diligence, document review, and CRM updates
• Maintain data accuracy and governance standards
• Provide sales operations support to Regional Directors and Relationship Managers across regional offices
• Conduct one-on-one meetings with Relationship Managers to review CRM pipelines and advance new and renewal opportunities
• Coordinate required documentation with internal and external partners
• Communicate sales operations updates, process changes, and key requirements during regional office team meetings
• Identify and support process improvements, change initiatives, and national standards
• Lead or support team initiatives and corporate projects by gathering and analyzing information, contributing to planning, and supporting execution
• Report to the Manager, Sales Operations
• Support consistent adoption and continuous improvement of national standards in a matrix environment

Senior Sales Operations Associate – 18 month contract

Analyst

• Own and govern EDC’s IT incident management practices enterprise-wide
• Establish, maintain, and improve incident management standards, processes, procedures, and documentation
• Ensure alignment with ITIL best practices and EDC governance requirements
• Define process objectives and performance metrics
• Govern the IT major incident management framework
• Improve major incident processes, roles, responsibilities, and escalation models
• Lead post-major-incident analyses and ensure corrective actions are tracked
• Develop standards and guidelines for communications during major incidents
• Analyze incident trends and recommend improvements
• Establish performance metrics, KPIs, and dashboards
• Provide regular reporting to operational leaders and senior management
• Conduct practice assessments and process health reviews
• Identify governance risks and recommend mitigation strategies
• Collaborate with risk, audit, security, and operations teams
• Build relationships with Service Desk, operations, platforms, product, and cybersecurity teams
• Facilitate working groups and communities of practice
• Provide guidance and coaching on incident management practices
• Support training, awareness, and adoption of improvements
• Lead strategic initiatives to improve incident response and service restoration
• Promote automation, workflow optimization, and improved reporting in ServiceNow
• Maintain an improvement roadmap
• Incorporate lessons learned, industry trends, and emerging practices

Senior Analyst, IT Incident Management

QA Engineer

• Contribute to software development with a focus on quality, reliability, and validation
• Embed quality practices into development workflows
• Build, maintain, and evolve automated tests and validation mechanisms across systems, services, and data flows
• Increase automation coverage and reduce reliance on manual testing
• Review and validate AI-assisted outputs, including code, test cases, and data flows
• Partner with the Tech Lead to define and implement quality standards and risk-based testing approaches
• Identify critical paths, risks, and dependencies across systems
• Support end-to-end and cross-system integration validation
• Continuously improve testing and validation processes
• Identify opportunities to automate manual activities and streamline delivery workflows
• Work with engineers, architects, and business stakeholders across the delivery lifecycle

Software Quality Assurance Engineer – EN 368

Business Analyst

• Own and govern EDC's Enterprise IT Incident Management Practice
• Establish, maintain, and continuously improve Incident Management standards, processes, procedures, and support documentation
• Ensure alignment with ITIL best practices and EDC governance requirements
• Define process performance objectives and measures supporting business outcomes
• Maintain the Incident Management service definition and governance artifacts
• Own and govern EDC's IT Major Incident Management framework
• Improve major incident processes, roles, accountabilities, and escalation models
• Lead post-major incident reviews and track corrective actions to completion
• Develop standards and guidance for major incident communications
• Analyze major incident trends and recommend improvements to reduce recurrence and business impact
• Establish and maintain incident management metrics, KPIs, and performance dashboards
• Analyze incident trends and provide reporting to operational leaders and executive stakeholders
• Monitor policy, standard, and procedure adherence
• Conduct practice assessments and process health reviews
• Identify governance risks and recommend mitigation strategies
• Incorporate audit and compliance requirements into the practice
• Partner with Risk, Audit, Security, and Operational teams to strengthen service resilience
• Build relationships across Service Desk, Operations, Platform Teams, Product Teams, Cyber Security, and business stakeholders
• Facilitate working groups and Communities of Practice
• Provide guidance and coaching on Incident Management and Major Incident Management best practices
• Support training, awareness, and adoption of process improvements
• Lead strategic initiatives to enhance incident response and service restoration
• Drive automation, workflow optimization, and reporting improvements within ServiceNow and other platforms
• Maintain a prioritized roadmap of IT Incident Management improvements
• Leverage lessons learned, industry trends, and emerging practices to mature EDC's Incident Management capabilities

Senior IT Incident Management Analyst

Systems Engineer

• Support deployment families and technology teams, particularly the Risk Management and General Services Squad.
• Gather, analyze, and validate business requirements.
• Ensure alignment among business needs, data, and technology solutions.
• Collaborate with product owners, deployment teams, and stakeholders to refine the backlog, design solutions, and deploy products in an agile environment.
• Identify and analyze business needs and translate them into structured requirements, user stories, and acceptance criteria.
• Assess the impact of solutions on applications, business processes, and data integrity.
• Identify dependencies, risks, and integration considerations.
• Validate analytical outputs, requirements, and proposed solutions, including AI-generated information.
• Present complex issues to stakeholders and facilitate decision-making.
• Develop and maintain the documentation and deliverables required for validation, traceability, and deployment.
• Prioritize defects, conduct root cause analyses, and validate solutions.
• Prepare test scenarios, support user acceptance testing, resolve functional issues, and document test results.
• Frame business problems and decision-making questions for analysis, including AI-assisted exploration.
• Translate findings into business implications and decision options.
• Participate in the Management Systems and Deployment Analysis Community, knowledge-sharing activities, and continuous improvement initiatives.

Management Systems Analyst

IT Support

• Engage business and technology stakeholders to develop and evolve enterprise strategies, digital roadmaps, and target architectures
• Develop architecture guidance, principles, standards, and recommendations for business and technology initiatives
• Collaborate across business, application, data, integration, infrastructure, and platform teams on outcome-focused architecture decisions
• Provide architectural leadership through governance processes, forums, and decision-making activities
• Build trusted relationships and influence stakeholders across business and technology functions
• Coach and mentor architecture practitioners and contribute to architecture practices and standards
• Apply business architecture concepts, capabilities, and enterprise architecture disciplines to strategic planning and solution design
• Provide architecture leadership across strategic initiatives and support enterprise governance processes
• Influence technology and platform decisions and collaborate with stakeholders to advance digital transformation
• Level 19: lead enterprise business architecture strategy, governance, and transformation direction
• Level 19: define, govern, and continuously improve enterprise architecture practices and frameworks
• Level 19: influence enterprise-wide strategic, investment, and transformation decisions with senior executives
• Level 19: identify, prioritize, and drive enterprise transformation opportunities and business capability evolution

AI Administrator, M365 Copilot Platform

Lead Data Platform Administrator

Senior Data Platform Administrator

Senior Data Analyst

AI Administrator, M365 & Copilot Platform

Senior Data Analyst – 12 months

Research Associate

Senior Sales Operations Associate

Research Associate

Senior Sales Operations Associate – 18 month contract

Senior Analyst, IT Incident Management

Software Quality Assurance Engineer – EN 368

Senior IT Incident Management Analyst

Management Systems Analyst

Senior/Principal Enterprise Architect – Level 18, Level 19