Credit Representative

Export Packers Company Limited

. Manage collections and outstanding receivables for an assigned customer portfolio.

Posted 10/23/2026full-timeBrampton • CanadaMid-LevelSenior💰 CA$45,000 - CA$65,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage collections and outstanding receivables for an assigned customer portfolio.
Develop and maintain call plans for follow-up on overdue accounts and outstanding balances.
Send customer statements and follow up with customers to support timely payment.
Process new customer credit applications, set up new accounts, and review credit limits.
Review customer credit holds and coordinate timely release according to approval procedures.
Review problem accounts, escalate collection concerns, and identify potential bad debts.
Communicate with Sales regarding delinquent accounts, collection progress, and customer account concerns.
Review daily bank statements and monitor incoming customer payments.
Prepare bank deposits and apply EFTs, wire transfers, cheques, and other deposits to appropriate accounts.
Investigate unidentified payments, payment discrepancies, and unapplied cash.
Maintain records of daily cash receipts and supporting documentation.
Organize bank deposit documentation for scanning and archival storage.
Identify, record, track, investigate, and resolve customer disputes and deductions.
Maintain the dispute database and coordinate dispute resolution with Sales, Operations, and Rebate departments.
Monitor outstanding disputes and prepare dispute summaries.
Process credit notes for approved customer disputes.
Prepare sales journals for approved rebate disputes and applicable adjustments.
Prepare claims through customer portals and follow up on claims and reimbursements.
Reconcile customer accounts and investigate discrepancies.
Prepare year-end customer letters, statements, and required accounts receivable, collections, cash application, and dispute reports.
Maintain customer account records and financial documentation.
Support Credit Department administrative and operational tasks, including document retention and archival storage.
Perform other duties as assigned.

Requirements

What you’ll need

Minimum of 3 years of experience in credit, collections, accounts receivable, or a related function.
College diploma or degree in Accounting, Finance, or a related field.
Strong understanding of accounts receivable processes, credit collections, payment application, and customer account reconciliation.
Proficiency in Microsoft Office, particularly Excel and Word.
Experience with ERP or accounting systems, preferably Microsoft Dynamics NAV (Navision) or Microsoft Dynamics 365, is an asset.
Strong analytical and problem-solving skills, with the ability to investigate and resolve account discrepancies.
Excellent attention to detail and accuracy when processing payments, credit notes, and financial transactions.
Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal departments.
Ability to work independently while contributing positively to a collaborative team environment.
Ability to work effectively in a fast-paced environment and exercise sound judgment when escalating collection concerns.
This position is based in a professional office setting, with work primarily performed at a desk using a computer, phone, and other standard office equipment.
A criminal background check is required for all candidates and will be conducted in the final stages of the hiring process.

Benefits

Comp & perks

Hybrid – 1 day work from home per week
Summer hours
Competitive vacation and Personal day policy
Employee Discounts on consumables
Employee Assistance Program
Company Paid Benefits
RRSP Match Program