Export Packers Company Limited

Account Manager

• Develop and manage relationships with ethnic retail supermarket chains and independent retailers to grow fresh seafood sales
• Identify and pursue new business opportunities within multicultural retail markets across Ontario and other target regions
• Work with retail buyers and store operators to secure product listings, promotions, and shelf placement
• Monitor retail market trends, pricing, and competitive activity within ethnic seafood categories
• Collaborate with procurement and operations teams to ensure product availability aligned with retail demand
• Partner with QA and product development to ensure product quality, specifications, and labeling meet retail and regulatory standards
• Support promotional activities, product launches, and in-store initiatives to drive sales growth
• Analyze sales data and customer performance to identify growth opportunities and optimize product mix
• Participate in retail visits, customer meetings, and industry events to strengthen relationships and identify new opportunities
• Work cross-functionally with logistics, procurement, and finance to ensure seamless order fulfillment and customer satisfaction
• Achieve sales and profitability targets through effective account management and territory development
• Other duties as assigned

Explore Fresh Sales Account Representative at Export Packers Company Limited. Review requirements and application details.

Fresh Sales Account Representative

Representative

• Manage collections and outstanding receivables for an assigned customer portfolio.
• Develop and maintain call plans for follow-up on overdue accounts and outstanding balances.
• Send customer statements and follow up with customers to support timely payment.
• Process new customer credit applications, set up new accounts, and review credit limits.
• Review customer credit holds and coordinate timely release according to approval procedures.
• Review problem accounts, escalate collection concerns, and identify potential bad debts.
• Communicate with Sales regarding delinquent accounts, collection progress, and customer account concerns.
• Review daily bank statements and monitor incoming customer payments.
• Prepare bank deposits and apply EFTs, wire transfers, cheques, and other deposits to appropriate accounts.
• Investigate unidentified payments, payment discrepancies, and unapplied cash.
• Maintain records of daily cash receipts and supporting documentation.
• Organize bank deposit documentation for scanning and archival storage.
• Identify, record, track, investigate, and resolve customer disputes and deductions.
• Maintain the dispute database and coordinate dispute resolution with Sales, Operations, and Rebate departments.
• Monitor outstanding disputes and prepare dispute summaries.
• Process credit notes for approved customer disputes.
• Prepare sales journals for approved rebate disputes and applicable adjustments.
• Prepare claims through customer portals and follow up on claims and reimbursements.
• Reconcile customer accounts and investigate discrepancies.
• Prepare year-end customer letters, statements, and required accounts receivable, collections, cash application, and dispute reports.
• Maintain customer account records and financial documentation.
• Support Credit Department administrative and operational tasks, including document retention and archival storage.
• Perform other duties as assigned.

Explore Credit Representative at Export Packers Company Limited. Review requirements and application details.

Credit Representative

• Represent Export Packers with some of the largest national retail customers and serve as the primary point of contact for all business matters.
• Drive sales growth, profitability, and market share across assigned national accounts.
• Develop and execute customer business plans supporting strategic, sales, and financial objectives.
• Develop and execute growth initiatives for assigned retail accounts.
• Lead customer negotiations, including annual agreements, pricing, promotional programs, and new product launches.
• Negotiate contracts for private label and national brands while ensuring profitability and maintaining customer relationships.
• Prepare and manage sales forecasts based on customer needs, sales trends, and promotional plans.
• Build long-term relationships with key customer stakeholders and identify business expansion opportunities.
• Collaborate with procurement, PD, QA, marketing, finance, and other cross-functional teams on customer programs, innovation sessions, product launches, and promotions.
• Provide leadership and direction on account strategy, customer priorities, and market opportunities.
• Keep the VP, Retail informed on customer performance, developments, competitive activity, and opportunities.
• Monitor business performance, address gaps, capitalize on opportunities, and deliver sales results.
• Contribute to the Retail division’s sales strategy and provide market intelligence on customer, category, and competitive trends.
• Perform other duties as assigned.

Explore National Key Account Manager, Retail at Export Packers Company Limited. Review requirements and application details.

Open roles

Fresh Sales Account Representative

Credit Representative

National Key Account Manager, Retail