Vacation Rental Specialist, Streamline PMS

Extenteam

. Serve as the primary guest contact and provide exceptional customer service .

Posted 10/31/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills, effective communication in English, and strong organizational abilities while managing guest inquiries and reservations. Proficient in using CRM and PMS software to enhance guest experiences and streamline operations.

Highest-signal resume keywords

Customer ServiceCRM Software ProficiencyPMS ExperienceOrganizational SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryReservation ManagementVirtual Guest Feedback AnalysisTroubleshootingPayment Processing

Soft Skills

EmpathyAttention to DetailMultitaskingCritical ThinkingPatience

Tools & Technologies

Windows 11MacOS CatalinaAirbnbVrboGood Headset

Industry Keywords

Guest ServicesVacation Rental IndustryOTA ManagementRemote WorkHome Office Setup

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Serve as the primary guest contact and provide exceptional customer service
Respond to guest emails, chats, texts, calls, and OTA messages
Troubleshoot lockbox and Wi-Fi issues, provide directions, and escalate complaints when necessary
Make pre-arrival and follow-up outbound calls
Enter maintenance work orders
Manage reservations from inquiry through booking, alteration, or cancellation
Recommend properties, answer questions about rooms, facilities, rates, and local attractions
Advise guests about promotions and upgrades
Manage sales leads using CRM or lead-tracking software
Process guest payments
Check and respond to guest reviews
Collect and analyze virtual guest feedback
Assist property owners with questions
Process daily reservation reports
Perform data entry, record-keeping, and documentation
Coordinate with housekeeping, maintenance, and other internal teams
Enter property data into PMS, Airbnb, and Vrbo listings
Update OTA listings, including photos, rates, and descriptions

Requirements

What you’ll need

Excellent written and verbal English skills for phone, text, and email communication
Previous experience in guest services, reservations, or a related field
Strong organizational and multitasking abilities
Ability to work independently in a remote work environment
Attention to detail and commitment to exceptional service
Empathy, patience, and a customer-centric mindset
Critical thinking and problem-solving skills
Ability to learn new software quickly and efficiently
Willingness to ask questions when a task or process is unclear
Minimum wired internet speed of 30 Mbps
i5 11th Gen processor or higher
Windows 11 or macOS Catalina or higher
Minimum 8 GB RAM
Private, quiet, dedicated home office area
Backup arrangements for power or internet interruptions
Good headset and webcam, preferably noise-canceling
Vacation rental industry experience and PMS experience are nice to have, not required

Benefits

Comp & perks

Competitive salary reflecting the candidate’s experience, skills, and responsibilities
100% remote work with flexibility and no daily commute
Standard leave entitlements (vacation, sick leave, vacation leave)
Company-provided HMO coverage through accredited hospitals and clinics