Extenteam

General

• Serve as the primary guest contact and provide exceptional customer service
• Respond to guest emails, chats, texts, calls, and OTA messages
• Troubleshoot lockbox and Wi-Fi issues, provide directions, and escalate complaints when necessary
• Make pre-arrival and follow-up outbound calls
• Enter maintenance work orders
• Manage reservations from inquiry through booking, alteration, or cancellation
• Recommend properties, answer questions about rooms, facilities, rates, and local attractions
• Advise guests about promotions and upgrades
• Manage sales leads using CRM or lead-tracking software
• Process guest payments
• Check and respond to guest reviews
• Collect and analyze virtual guest feedback
• Assist property owners with questions
• Process daily reservation reports
• Perform data entry, record-keeping, and documentation
• Coordinate with housekeeping, maintenance, and other internal teams
• Enter property data into PMS, Airbnb, and Vrbo listings
• Update OTA listings, including photos, rates, and descriptions

Explore Vacation Rental Specialist, Streamline PMS at Extenteam. Review requirements and application details.

Open roles

Vacation Rental Specialist, Streamline PMS