Technical Account Manager

Exterro

. Serve as the named technical owner of a strategic customer account .

Posted 11/7/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Technical Account Management with a focus on Digital Forensics and E-Discovery platforms, ensuring customer satisfaction and operational excellence. Proficient in troubleshooting, training, and maintaining compliance with security standards in regulated environments.

Highest-signal resume keywords

Technical Account ManagementDigital ForensicsE-Discovery PlatformsFluent GermanIncident Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital Forensics WorkflowsE-Discovery WorkflowsTroubleshootingInfrastructure AnalysisApplication SupportPermissions ManagementNetworkingLab ManagementTechnical Roadmap DevelopmentOperational Documentation

Soft Skills

Excellent Communication SkillsTraining DeliveryProblem-SolvingCustomer EngagementTeam Collaboration

Tools & Technologies

Exterro PlatformFTKData Risk ManagementForensic ToolingIncident Management Systems

Certifications & Qualifications

Forensics CertificationITIL CertificationSecurity Certification

Industry Keywords

Regulated EnvironmentsGDPR ComplianceSecurity StandardsProcurement ConstraintsForensic Consulting

About the role

Key responsibilities & impact

Serve as the named technical owner of a strategic customer account
Ensure the customer achieves sustained value from the Exterro platform
Advise on expansion of the customer’s forensic capability, including design and build-out of a forensics laboratory
Assess proposed expansions against existing and planned infrastructure, security standards, and IT industry standards
Translate operational and procedural requirements into a workable technical roadmap
Induct and train customer process-owning teams and designated multipliers on platform components, workflows, and release features
Deliver release management handovers and workshops covering software changes and system architecture impacts
Create and maintain operational documentation
Run regular status meetings covering live questions and open items
Participate in problem and incident management
Perform administrative tasks for central system configuration following updates
Analyze infrastructure-side errors involving permissions, shares, and access issues
Participate in lab management and provide Level 3 technical support
Act as the single named technical point of contact for the account
Maintain visibility into account health, risks, and commitments
Identify out-of-scope work against the agreed Statement of Work and route it through commercial channels
Maintain accurate records of billable engagement time
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
Minimum 5 years in a Technical Account Management, Senior Support, Forensic Consulting, or Solutions Engineering role
Fluent German (spoken, written, reading comprehension) — mandatory
Professional English
Hands-on experience with Digital Forensics or E-Discovery platforms, including collection, processing, review, and analysis workflows
Strong troubleshooting ability across application, infrastructure, permissions, storage, and networking
Experience running escalated support and participating in formal incident and problem management processes
Excellent written and verbal communication skills with confidence delivering training and workshops
Ability to own and resolve complex issues
Preferred: familiarity with the Exterro platform (FTK, E-Discovery, Data Risk Management) or comparable forensic tooling
Preferred: experience in public-sector or regulated environments, including security, procurement constraints, and GDPR data handling
Preferred: experience supporting lab environments and build-out projects
Relevant industry certifications in forensics, ITIL, security, or vendor platforms are preferred
Ability to pass a background check
Required to sign a non-competition agreement
Required to adhere to organizational security and privacy policies, procedures, and standards
Required to participate in mandatory security and privacy training

Benefits

Comp & perks

Growth opportunity with learning, development, and upward mobility
Innovative, inclusive, and collaborative work environment
Professional development support
Equal opportunity employer
E-Verify participation
Drug-free workplace
Employment offer contingent on successful background check
Mandatory security and privacy training