Exterro

Business Development Rep

• Identify and research potential clients and key decision-makers using LinkedIn, Salesforce and other tools
• Initiate contact through cold calls, marketing events, emails and social media outreach
• Develop and maintain a territory pipeline of qualified leads
• Meet or exceed individual quota and targeted metrics
• Meet weekly KPIs for cold calls, emails, LinkedIn messages and other outreach
• Assess prospect suitability using predefined BANT qualification criteria
• Schedule meetings for the sales team with qualified leads
• Build rapport with prospects by understanding industry challenges and offering tailored solutions
• Provide product information and success stories while delivering a positive, professional prospect experience
• Collaborate with sales to ensure seamless handoff of qualified leads
• Provide marketing feedback on campaign effectiveness and lead quality
• Stay aligned with sales targets and company objectives
• Maintain accurate, up-to-date lead records, activities and reports in Salesforce
• Track and report outreach volume, conversion rates and pipeline growth
• Analyze and refine outreach strategies to improve effectiveness

Business Development Representative – Enterprise

Support Engineer

• Troubleshoot and triage support tickets with team members and internal departments including Training, Sales, and Engineering
• Perform initial intake, investigation, and resolution of customer-reported issues
• Escalate complex or unresolved issues to higher-tier support or engineering teams
• Provide responsive and exceptional customer service to new and existing customers
• Guide client support requests to conclusion while maintaining high communication standards
• Capture client feedback and participate in product issue resolution and enhancement efforts
• Respond to assigned customer issues via email, chat, forum requests, and phone as required
• Enter detailed information into the ticket tracking system according to policies and procedures
• Gather customer feedback to improve products and support processes
• Learn new technologies and company products
• Protect the confidentiality, integrity, and availability of information and systems
• Participate in mandatory security and privacy training

Business Development Representative – Enterprise

Technical Support Engineer