FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in B2B Technical Support with a strong understanding of network infrastructure, troubleshooting complex issues, and providing exceptional customer service. Proficient in using ticketing systems and collaborating with cross-functional teams to resolve technical challenges.
Highest-signal resume keywords
B2B Technical Support ExperienceIn-Depth Knowledge Of The OSI ModelNetworking Knowledge (DHCP, TCP, DNS, HTTP)Unix/Linux Operating Systems ExperienceCompTIA Network+ Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network Infrastructure RoutingTroubleshooting Best PracticesData Traversal KnowledgeCybersecurity Concepts UnderstandingJavascript Familiarity
Soft Skills
Excellent Customer Service SkillsOrganizational SkillsAbility To Work CooperativelyAbility To Work In High-Stress Environments
Tools & Technologies
Ticketing SystemVideo Conferencing Tools
Certifications & Qualifications
CompTIA Network+CompTIA Security+
Industry Keywords
Knowledge Centered Services (KCS)Network TopologiesTLS Connection EstablishmentSingle Point Of Contact
Tech Stack
Tools & technologiesCyber SecurityDNSJavaScriptLinuxSwitchingUnix
About the role
Key responsibilities & impact- Provide hardware and firmware deployment support for appliances.
- Participate in Knowledge Centered Services (KCS) by learning from documented knowledge and contributing to discussions.
- Troubleshoot issues using guidance and existing documentation.
- Assist with initial ticket handling and escalate when necessary.
- Collaborate with experienced engineers and cross-functional teams on complex issues.
- Assist customers with configuration of network infrastructure, virtualization, and third-party integrations.
- Assist customers with hardware support and replacement.
- Use a ticketing system to update, communicate, and complete work items.
- Act as the single point of contact for customer questions and concerns.
- Communicate professionally via phone, ticketing system, and video conferencing.
- Attend regular in-office meetings, limited to no more than monthly, and annual in-office training sessions.
Requirements
What you’ll need- Two years of experience in B2B Technical Support — this is not an entry-level position.
- In-depth knowledge of the OSI model.
- Understanding of network infrastructure routing and switching concepts.
- In-depth knowledge of data traversal within an internal environment and its interaction with external networks.
- Networking knowledge related to protocols, DHCP, TCP, DNS resolution, TLS and TLS connection establishment, HTTP, SSO, network topologies, etc.
- Ability to translate technical concepts into applicable troubleshooting best practices.
- Ability to troubleshoot complex architectural incidents based on the application or incident.
- Excellent customer service, organizational, and documentation skills.
- Ability to work cooperatively with others within the organization and other cross-functional stakeholders.
- Ability to work well in fast-paced, high-stress environments.
- Predictable, reliable attendance.
- Schedule: 9am–6pm PST.
- Experience with Unix/Linux-based operating systems.
- Understanding of cybersecurity concepts, terminology and tools.
- Javascript familiarity and comfort.
- Networking or infrastructure certifications, such as CompTIA Network+.
- Cyber Security certifications, such as CompTIA Security+.
Benefits
Comp & perks- Health, Dental, and Vision Benefits
- Flexible PTO
- Sick Time Prorated Based on Date of Hire
- All Federal Holidays (US Only)
- 3 Days of Paid Volunteer Time
- Annual Discretionary Bonus Plan eligibility for non-commissioned positions
- FSA and Dependent Care Accounts + EAP, where applicable
- Educational Reimbursement
- 401k with Employer Match or Pension where applicable
- Pet Insurance (US Only)
- Parental Leave (US Only)
- Hybrid and Remote Work Model