Premier Resident Engineer – Riyadh Area

. Provide technical support to Extreme Networks Premier customers, focusing on wireless, edge, campus, and cloud products .

Posted 9/25/2026full-timeRiyadh • Saudi ArabiaSeniorLead💰 SAR 290,000 - SAR 320,000 per yearWebsite

Tools & technologies

CloudSwitching

Key responsibilities & impact

Provide technical support to Extreme Networks Premier customers, focusing on wireless, edge, campus, and cloud products
Handle cases, perform first-line troubleshooting, escalate issues from customer first-level engineers, and engage Extreme GTAC for resolution
Assist third-party maintainers with hardware replacements when necessary
Diagnose and resolve customer issues on Extreme equipment
Define, manage, and execute problem-resolution plans and communicate resolution to support teams, delivery managers, partners, and customers
Maintain, tune, and proactively plan for client Extreme environment health and optimization
Manage problem resolution, upgrades, and politically sensitive situations
Participate in weekly support meetings and provide status reporting on projects and proactive support tasks
Manage multiple tasks simultaneously
Configure and guide customers on ExtremeCloud IQ
Use diagnostic aids, tools, and lab equipment as necessary
Maintain extensive knowledge of Extreme products and their cloud strategy
Pursue technical training paths and industry certifications
Work Sunday–Thursday, 8am–5pm local time or as agreed with the customer
Accommodate planned and last-minute travel, after-hours, and weekend requirements
Work mainly onsite with the customer; limited travel may be required (under 20%)

What you’ll need

Bachelor's degree in technical field, Master's in Computer Science, or equivalent work experience
8-10 years' experience in a technical support environment, including significant exposure to Layer 1 through Layer 7 troubleshooting, signaling, data analytics, switching, and routing
Strong preference for Cloud, Ethernet Fabrics, and Network Management
Business-level communication required in English; Arabic preferred
Extreme certification(s) must be acquired within 1 year of employment
CCNA, CCNP, and/or CCIE is a plus
Excellent IP networking fundamentals and extensive experience applying IP protocols
Understanding of network architectures, including routers, switches, and application resident controllers
Excellent network analysis fundamentals and robust troubleshooting skills
In-depth knowledge of major internet routing protocols
Experience/knowledge of Extreme Fabric Connect (SPBm), Fabric Engine (VOSS), ExtremeCloud IQ Site Engine, ExtremeControl, ExtremeAnalytics, wireless technology, Extreme wired portfolio, Switch Engine (ExOS), ExtremeCloud IQ, and Extreme Platform ONE
Strong interpersonal and customer service skills
Ability to work with customers and partners from different geographies and demonstrate cultural sensitivity
Comfortable with technical and business English usage