Resident Engineer

Extreme Networks

. Serve as a dedicated technical resource directly for a specific customer .

Posted 10/6/2026full-timeCanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in networking technologies and the ability to implement Extreme products in mission-critical environments. Possesses strong troubleshooting skills and the capability to manage complex customer interactions effectively.

Highest-signal resume keywords

Expert In Networking TechnologiesExtreme ECP CertificationSecurity Design ImplementationTroubleshooting And Problem-Resolution SkillsCustomer Requirement Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Extreme Campus FabricExtreme Cloud IQ-Site EngineExtreme Network Access ControlIDS/IPSWirelessIPv4IPv6Routing ProtocolsSecurity-Related ToolsetsNetworking Implementation

Soft Skills

Excellent Interpersonal SkillsTechnical Presentation SkillsCommunication SkillsTeam PlayerSelf-Motivated

Certifications & Qualifications

Extreme ECP CertificationCISSPCCIECWTS

Industry Keywords

PDIO Implementation MethodologyProject DocumentationCustomer Interaction ManagementMission-Critical EnvironmentsNetwork And Systems Security Design

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as a dedicated technical resource directly for a specific customer
Provide onsite project implementation support
Follow Extreme Networks’ PDIO (Plan/Design/Implement/Operate) implementation methodology
Create and maintain project documentation during implementation
Act as technical lead and trusted advisor to the customer
Liaise between sales and the customer during implementation
Work with Extreme partners and sales staff to implement sold solutions
Maintain excellent knowledge of all Extreme product suites
Coach and mentor the customer and Extreme partners
Escalate customer issues to management in a timely manner
Provide high-quality support across Extreme Network product suites
Ensure networking implementations meet customer requirements

Requirements

What you’ll need

Expert in networking technologies with industry and regional knowledge and experience (6 or more years’ experience)
Ability to implement Extreme products and solutions in mission-critical environments within scheduled downtime or with no downtime
Thorough knowledge of security design features and ability to implement and analyze network and systems security design (4 or more years’ experience)
Hands-on experience using security-related toolsets
Strong troubleshooting and problem-resolution skills in a network environment
Ability to understand and analyze customer requirements and position Extreme solutions effectively
Ability to manage complex customer interactions and control customer expectations
Excellent interpersonal, technical presentation, and communication skills
Proven team player
Self-motivated with ability to work with minimal supervision
Extreme ECP certification
In-depth knowledge of four or more listed networking technologies, with 3 or more years’ experience: Extreme Campus Fabric, Extreme Cloud IQ-Site Engine, Extreme Network Access Control, IDS/IPS, Wireless, IPv4/v6, or routing protocols
B.S. in Computer Science or related field, or equivalent work experience
Network certifications desired, such as ECP, CISSP, CCIE, or CWTS

Benefits

Comp & perks

Encourages people from underrepresented groups to apply
Inclusive workplace committed to fostering an atmosphere where all employees thrive
No employee or applicant discrimination/harassment based on protected categories