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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer success post-go-live, driving platform adoption, and ensuring long-term customer health through effective communication and collaboration with cross-functional teams. Proficient in interpreting customer data and metrics to develop actionable success plans and mitigate risks.
Highest-signal resume keywords
Enterprise SaaS Customer SuccessCustomer Relationship ManagementData Interpretation and AnalysisCross-Functional CollaborationBanking Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Outcome MetricsPost-Deployment EngagementBusiness ReviewsRisk MitigationProcess Improvement Initiatives
Soft Skills
Effective CommunicationStakeholder ManagementProblem Solving
Tools & Technologies
CRM PlatformsBI DashboardsProject Management Tools
Certifications & Qualifications
Lean CertificationSix Sigma Certification
Industry Keywords
FintechDebt CollectionsLendingBanking OperationsFinancial Software
About the role
Key responsibilities & impact- Lead the transition from the project team after go-live
- Drive platform adoption and customer value
- Monitor customer health and flag retention risks early
- Lead quarterly business reviews on outcomes and priorities
- Coordinate customer communication and follow-up on critical issues with Support
- Identify customer advocates and refer expansion opportunities to the Customer Success Manager
- Represent the voice of the customer internally and follow up on agreed actions
- Own post-go-live success and the long-term health of an assigned portfolio of customers using EXUS debt collections and recovery platforms
- Turn product usage and customer outcomes into practical success plans
- Help customers realize value and make emerging risks visible early
- Work closely with Delivery, Support, Product, Engineering, and BAs departments
- Provide customer insight, health evidence, and expansion opportunities to support commercial proposals, negotiations, and renewals
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Sales, IT, or a related field
- At least 3 years of relevant experience in Enterprise SaaS Customer Success, Program Management, or Sales, with banking experience required
- Experience within the fintech sector would be considered a strong plus
- Experience managing ongoing customer relationships, including post-deployment engagement, adoption, business reviews, and customer needs
- Demonstrated experience working with multiple business and technical stakeholders throughout complex enterprise deployments lasting six months or more, including transition and handover to ongoing operations
- Ability to interpret usage data, dashboards, and customer outcome metrics, identify limitations in the available data, and translate findings into specific actions related to adoption, customer outcomes, or risk mitigation
- Proven ability to collaborate with Delivery, Support, and Product teams to establish ownership, track actions to completion, and maintain constructive customer relationships
- Working proficiency with CRM or Customer Success platforms, BI dashboards, and project management or support portals
- Strong written and spoken English, with the confidence to communicate effectively with senior customer stakeholders, facilitate business reviews, and coordinate complex or sensitive escalations
- Willingness to travel for key go-lives, customer meetings, and business reviews, approximately 30% annually, as required
- Preferred: Experience in collections, lending, banking operations, or financial software
- Preferred: Lean or Six Sigma training/certification, or demonstrated experience facilitating measurable process improvement initiatives or workshops
- Preferred: Experience working with AI- or machine learning-enabled financial software
- Preferred: Proficiency in Thai, Spanish, or French, in addition to English
Benefits
Comp & perks- Fully remote work setup
- Competitive salary
- Inclusive work environment & Well-being Program
- A clear induction program & a mentoring buddy to help you
- Private health insurance allowance
- Unlimited time off