EXUS

Customer Success Manager

• Lead the transition from the project team after go-live
• Drive platform adoption and customer value
• Monitor customer health and flag retention risks early
• Lead quarterly business reviews on outcomes and priorities
• Coordinate customer communication and follow-up on critical issues with Support
• Identify customer advocates and refer expansion opportunities to the Customer Success Manager
• Represent the voice of the customer internally and follow up on agreed actions
• Own post-go-live success and the long-term health of an assigned portfolio of customers using EXUS debt collections and recovery platforms
• Turn product usage and customer outcomes into practical success plans
• Help customers realize value and make emerging risks visible early
• Work closely with Delivery, Support, Product, Engineering, and BAs departments
• Provide customer insight, health evidence, and expansion opportunities to support commercial proposals, negotiations, and renewals

Business Development Rep

• Deliver new-business subscription and revenue targets in line with the company’s annual budget and strategic priorities.
• Qualify inbound and outbound opportunities, partner opportunities, referrals and direct market engagement through structured discovery.
• Develop and execute opportunity-specific sales strategies covering stakeholder mapping, sponsor development, competitive positioning, risk management and progression plans.
• Build trusted relationships with senior decision-makers across Collections, Risk, Operations, Technology, Procurement, Legal and executive leadership.
• Own the commercial narrative and coordinate presales activities with Product, Presales, AI, Delivery and technical specialists.
• Lead presentations, workshops, demonstrations, technical sessions, proofs of concept and Q&A sessions.
• Lead responses to RFIs, RFPs, tenders and clarification requests.
• Develop commercial proposals covering subscriptions, implementation, hosting and related services.
• Lead negotiations and contracting through signature with Sales leadership, Finance, Legal and Delivery.
• Maintain accurate CRM records and provide evidence-based forecasts.
• Collaborate with Account Managers on strategic expansion opportunities and complete structured handovers to Project Management and Delivery.
• Capture and share customer, market and competitor insights with Marketing, Product and Sales leadership.

Business Development Manager

Growth Marketing

• Execute activities for one assigned market by understanding priority segments, target accounts, prospect triggers, and outreach focus.
• Create and maintain prospect leads in HubSpot.
• Complete agreed weekly lead measures and commitments, including emails, LinkedIn touches, follow-ups, research, and testing new ideas.
• Maintain HubSpot with updated activity, status, notes, prospect interactions, lead-measure inputs, and SQL-related contribution.
• Execute LinkedIn activity using approved senior EXUS LinkedIn profiles where directed.
• Support email, LinkedIn, and campaign activities with clear, relevant, professional communication tailored to the assigned market.
• Use AI tools to improve research, draft outreach, summarize information, prioritize activity, and increase productivity.
• Track lead measures and SQL contribution and provide timely updates for the Growth Manager’s monthly reporting.
• Learn from the Growth Manager and peers, improve based on feedback, and share ideas.
• Collaborate with Growth, Sales, Marketing, Digital Marketing, Account Managers, and performance colleagues to support market goals.

Customer Success Manager

Business Development Manager

Growth Executive