Eye Health America

Associate

• Proactively engage patients to support scheduling, issue resolution, and improved access to care
• Interact with patients via telephone, text message, or email to address inquiries, resolve problems, process payments, and educate patients on insurance issues
• Analyze patient concerns, troubleshoot issues, and coordinate with other departments or teams as needed
• Maintain understanding of providers, services, and appointment types to provide accurate patient guidance
• Record patient interactions, issues, and resolutions accurately in medical charts and process-tracking tools
• Follow company policies and HIPAA rules when handling patient communications and sensitive information
• Relay recurring patient feedback and common issues to supervisors to support problem-solving and best practices
• Maintain a professional, courteous, and empathetic demeanor with patients, including upset or frustrated patients
• Conduct targeted outreach when schedules change, clinics have open capacity, or new providers need support filling schedules
• Learn and use multiple technology platforms across communication channels and workflows
• Maintain regular, reliable, and punctual attendance
• Perform other assigned duties

Outbound Engagement Associate

Accounts Receivable

• Generate accurate and timely invoices and statements
• Verify invoices for completeness and compliance with company policies and regulatory requirements
• Maintain organized invoice and supporting-documentation records
• Develop and implement collection strategies to minimize outstanding debts
• Follow up with customers on overdue payments, resolve disputes, and negotiate payment arrangements
• Monitor and report accounts receivable aging and take appropriate action
• Apply customer payments accurately and reconcile payment and invoice discrepancies
• Assess customer creditworthiness and establish and monitor credit limits and terms
• Recommend credit-policy adjustments based on payment history and financial stability
• Build customer relationships and provide prompt service for inquiries and concerns
• Prepare and analyze aging reports, cash flow projections, and collections-performance reports
• Present findings and recommendations to senior management
• Review and streamline accounts receivable processes and implement best practices
• Ensure compliance with accounting standards, company policies, and relevant laws and regulations
• Assist with audits and provide documentation as needed

Outbound Engagement Associate

Accounts Receivable Manager