Patient Engagement Associate I

Eye Health America

. Interact with customers via telephone, email, chat, SMS, or other communication channels to address inquiries, resolve problems, and provide product/service information .

Posted 10/13/2026full-timeRemote • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills, effective communication, and the ability to analyze and resolve issues while adhering to HIPAA guidelines and company policies. Proficient in maintaining accurate records in practice management and EHR systems, with a focus on continuous improvement in patient service.

Highest-signal resume keywords

Customer ServiceCommunication SkillsProblem-SolvingHIPAA CompliancePractice Management Systems

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

EHR SystemsPractice ManagementData Privacy GuidelinesPerformance MetricsNote-Taking

Soft Skills

Active ListeningOrganizationTeam CollaborationAttention to DetailProfessionalism

Certifications & Qualifications

High School DiplomaValid Driver’s License

Industry Keywords

Customer InteractionPatient ServiceContinuous ImprovementProduct/Service InformationIndustry Regulations

About the role

Key responsibilities & impact

Interact with customers via telephone, email, chat, SMS, or other communication channels to address inquiries, resolve problems, and provide product/service information
Analyze customer concerns and issues, troubleshoot problems, and work toward satisfactory resolutions
Coordinate with other departments or teams as needed
Maintain thorough understanding of the company's doctors, services, and policies
Record customer interactions, issues, and resolutions accurately in practice management and EHR systems
Adhere to company policies, procedures, industry regulations, and HIPAA data privacy guidelines
Gather and relay customer feedback and insights for continuous improvement in patient service
Meet or exceed performance metrics such as productivity goals, resolution rates, handle times, offline times, and customer satisfaction scores
Maintain a professional and courteous demeanor in all customer interactions
Collaborate with colleagues and supervisors over phone and chat to share information, best practices, and assist in problem-solving

Requirements

What you’ll need

High school diploma or equivalent
Valid and active Driver’s License
Excellent customer service and communication skills
Ability to work as a team member
Ability to manage multiple tasks simultaneously
Strong active listening and note-taking skills
Strong organization with attention to detail
Respectful treatment of patients and co-workers

Benefits

Comp & perks

Medical, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, etc.
Matching 401(k)
Employee Discount
Wellness Program
Paid Vacation & Holidays
Training/Advancement opportunities