Patient Engagement Associate I

Eye Health America

. Interact with customers via telephone, email, chat, SMS, or other communication channels to address inquiries, resolve problems, and provide product/service information .

Posted 10/16/2026full-timeRemote • South Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication while managing multiple tasks in a fast-paced environment. Proficient in maintaining accurate records and adhering to HIPAA regulations to ensure patient confidentiality.

Highest-signal resume keywords

Customer Service SkillsCommunication SkillsActive ListeningOrganizationHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Practice Management SystemsEHR SystemsProblem-SolvingData EntryPerformance Metrics

Soft Skills

Team CollaborationAttention to DetailProfessionalismRespectful TreatmentMulti-Tasking

Certifications & Qualifications

High School DiplomaValid Driver’s License

Industry Keywords

Patient Service ExperienceCustomer FeedbackIndustry RegulationsCompany PoliciesTroubleshooting

About the role

Key responsibilities & impact

Interact with customers via telephone, email, chat, SMS, or other communication channels to address inquiries, resolve problems, and provide product/service information
Analyze customer concerns and issues, troubleshoot problems, and work towards satisfactory resolutions
Coordinate with other departments or teams as needed
Maintain a thorough understanding of the company's doctors, services, and policies
Record customer interactions, issues, and resolutions accurately in the company's practice management and EHR systems
Ensure adherence to company policies, industry regulations, and HIPAA data privacy guidelines
Gather and relay customer feedback and insights for continuous improvement in the patient service experience
Meet or exceed performance metrics including productivity goals, resolution rates, handle times, offline times, and customer satisfaction scores
Maintain a professional and courteous demeanor in customer interactions
Collaborate with colleagues and supervisors over phone and chat to share information, best practices, and assist in problem-solving

Requirements

What you’ll need

High school diploma or equivalent
Valid and active Driver’s License
Excellent customer service and communication skills
Ability to work as a team member
Management of multiple tasks simultaneously
Strong active listening and note-taking skills
Strong organization with attention to detail
Respectful treatment of patients and co-workers

Benefits

Comp & perks

Medical, Dental, Vision
Short-term Disability
Long-term Disability
Life Insurance
Matching 401(k)
Employee Discount
Wellness Program
Paid Vacation & Holidays
Training/Advancement opportunities