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Manager – Incident Response
Eye Security. Lead, coach, and develop the Incident Response team through one-to-ones, feedback, and performance/development conversations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in incident response and digital forensics, with a strong focus on managing complex cases and leading technical teams. Proficient in communication and quality assurance, ensuring high standards in incident reporting and client interactions.
Highest-signal resume keywords
Incident Response ManagementDigital Forensics ExpertiseDFIR Methodology KnowledgeIncident Report WritingLeadership in High-Pressure Environments
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ResponseDigital ForensicsEDR PlatformsAutomation ScriptingCase ManagementIncident Report WritingCrisis CommunicationQuality AssuranceContinuous ImprovementForensic Investigation
Soft Skills
LeadershipComposure Under PressureClear CommunicationFeedback and CoachingSound Judgement
Industry Keywords
DFIRNIS2ISO 27001GDPRCERTCSIRTMDRRansomware InvestigationBusiness Email CompromiseSOPs
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Lead, coach, and develop the Incident Response team through one-to-ones, feedback, and performance/development conversations
- Manage the caseload and people while personally leading the most complex or high-profile incidents
- Own end-to-end incident response service quality, including case intake, coordination, technical execution, client communication, and closure/reporting
- Own delivery KPIs including time-to-containment, case-report quality and timeliness, and client satisfaction
- Manage on-call and case-lead rostering and workload according to severity and client exposure
- Act as senior escalation point and incident commander for major incidents
- Own quality assurance and peer review of incident reports
- Own and scale automation for evidence collection, timeline building, and reporting
- Drive continuous improvement of incident response playbooks, tooling, processes, runbooks, and SOPs
- Represent Incident Response in cross-functional discussions with SOC, Prevention, Product, Customer Success, and Legal
- Coordinate ransomware and business email compromise investigations and perform forensic work
Requirements
What you’ll need- 6+ years of hands-on incident response / digital forensics experience
- Deep, current knowledge of DFIR methodology, EDR platforms, cloud security, and attacker TTPs
- Ability to personally run a complex case
- Composure and sound judgement under pressure during live incidents
- Strong incident-report writing and report-review skills
- Clear, calm, authoritative communication with clients and internal stakeholders during a crisis
- Proven experience leading or supervising a technical team through high-pressure, time-critical work
- First-line management experience or a strong informal leadership track record
- Fluent English
- Dutch required for client-facing work
- Nice-to-have: background in a CERT, CSIRT, MDR, or DFIR-focused environment
- Nice-to-have: experience handling cases with legal or regulatory exposure
- Nice-to-have: scripting/automation experience applied to investigation workflows
- Nice-to-have: familiarity with NIS2, ISO 27001, and GDPR
Benefits
Comp & perks- 24/7 detection and response with hands-on incident response
- Embedded cyber insurance solutions
- Hybrid work arrangement