Eye Security

Manager

• Lead, coach, and develop the Incident Response team through one-to-ones, feedback, and performance/development conversations
• Manage the caseload and people while personally leading the most complex or high-profile incidents
• Own end-to-end incident response service quality, including case intake, coordination, technical execution, client communication, and closure/reporting
• Own delivery KPIs including time-to-containment, case-report quality and timeliness, and client satisfaction
• Manage on-call and case-lead rostering and workload according to severity and client exposure
• Act as senior escalation point and incident commander for major incidents
• Own quality assurance and peer review of incident reports
• Own and scale automation for evidence collection, timeline building, and reporting
• Drive continuous improvement of incident response playbooks, tooling, processes, runbooks, and SOPs
• Represent Incident Response in cross-functional discussions with SOC, Prevention, Product, Customer Success, and Legal
• Coordinate ransomware and business email compromise investigations and perform forensic work

Manager – Incident Response

Infrastructure Engineer

• Design, build, and maintain scalable, resilient, and secure infrastructure on AWS
• Lead Infrastructure-as-Code practices using Terraform, including reusable modules and deployment patterns
• Build deployment patterns, workload identity, access controls, and operational guardrails for agents and LLM-backed services in production
• Evolve monitoring and observability using tools such as Grafana and Sentry
• Establish ways to evaluate non-deterministic behaviour and catch regressions before and after deployment
• Improve automation, deployment pipelines, system reliability, performance, and technical debt
• Mentor mid-level engineers and share knowledge through documentation, reviews, and technical discussions
• Communicate technical trade-offs, timelines, and priorities
• Balance multiple priorities in a fast-changing scale-up environment

Manager – Incident Response

Senior Infrastructure Engineer – AI Platform