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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive account management expertise, particularly in marketing and content projects, with a strong focus on client relationship management and retention. Proven ability to lead teams, coordinate cross-functional initiatives, and manage complex clinical and marketing campaigns.
Highest-signal resume keywords
Account Management ExperienceClient Relationship ManagementPeople ManagementMarketing Project ManagementEyecare Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Kickoff ManagementCampaign Performance TrackingContent ProductionProject ManagementClinical Programming Coordination
Soft Skills
CoachingCommunicationProblem-SolvingCollaboration
Tools & Technologies
Internal Project Management System
Industry Keywords
Healthcare CorporationsMedical-Legal ReviewAgency ExperienceKOLsMarketing Campaigns
About the role
Key responsibilities & impact- Report to the VP of Client Services
- Own and independently manage client relationships, including agency-partner relationships
- Run client kickoffs, set expectations, handle escalations, and identify client needs
- Translate signed work and client proposals into execution plans in the internal project management system
- Drive programs across Content, Design, Film, Marketing, and Engineering
- Manage clinical and medical-legal review cycles
- Coach two to three Account Managers and cultivate Account Directors, Managers, and Coordinators
- Work directly with optometrists, ophthalmologists, and other KOLs and clinical partners
- Track renewals, support account growth, and collaborate with Sales on next steps
- Track campaign performance and deliver client readouts focused on results and next steps
- Interface with clients and agencies by phone and email, obtain feedback, and provide project updates
- Attend occasional client meetings, trade shows, film shoots, doctor dinners, and live or hybrid events
- Conceptualize, plan, and launch high-budget marketing, advertising, and content campaigns
- Produce clinical guides, interviews, articles, and multimedia content
- Coordinate and oversee film shoots
- Analyze new business opportunities and create pitch ideas with company leadership
- Coordinate clinical programming with doctor KOLs
- Provide progress reports and client information to Sales
- Travel approximately six to ten trips annually, generally two to three days each
- Provide evening coverage two to three nights per month and occasional weekends
Requirements
What you’ll need- 7+ years of account management experience at a marketing agency
- 5+ years of experience managing content and marketing projects
- Experience interfacing with clients at large healthcare corporations
- People management experience
- Experience interfacing with marketing, content, designers, and product specialists
- Demonstrated experience retaining and/or expanding client accounts (top candidates)
- Agency experience (top candidates)
- Background or experience in eyecare (top candidates)
- Ability to travel roughly six to ten trips a year
- Availability for two to three evenings a month, with occasional weekends
- Willingness to work with clinical and medical-legal review cycles
Benefits
Comp & perks- Competitive salary, commensurate with experience
- Comprehensive health insurance (90% silver plan coverage)
- Vision insurance
- Dental Insurance
- 401(k)
- Annual Profit Share
- Paid Time Off, Sick Time, and Paid Holidays
- Flex Time
- Bonus Time Off
- 100% remote work
- Volunteer Time Off
- Quarterly team events
- MacBook (Apple equipment)