FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and the ability to manage customer inquiries effectively while adhering to privacy regulations. Capable of performing administrative tasks and contributing to project deliverables in a timely manner.
Highest-signal resume keywords
Customer ServiceCommunication SkillsTime ManagementRisk AwarenessData Concepts
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Self-OrganizationProblem Solving
Tools & Technologies
Digital TechniquesMethodsTools
Industry Keywords
Life InsuranceAnnuityContact CenterSales SupportPrivacy Regulations
About the role
Key responsibilities & impact- Manage a large volume of inbound calls in a timely manner
- Provide accurate information regarding Life and Annuity New Business
- Professionally handle incoming calls and resolve inquiries and issues promptly, thoroughly, and efficiently
- Research and document call reasons and resolutions, focusing on privacy regulations, processes, and procedures
- Handle inquiries in the best interest of the customer and company
- Provide quality service and support to Financial Advisors, Policy Holders, and Internal Business Partners
- Perform administrative tasks and duties
- Accept and own assigned project tasks
- Contribute to deliverables and provide appropriate status updates
- Perform other functions, duties, and projects as assigned
Requirements
What you’ll need- High School Diploma
- 0-1 years of experience working in a Contact Center, sales support team and/or other previous industry experience preferred
- Basic understanding of F&G's structure and products/service offerings
- Ability to handle customer questions and concerns in a timely and professional manner
- Solid communication skills
- Ability to self-organize, set priorities, and manage workload
- Basic awareness and understanding of digital techniques, methods, and tools used at F&G
- Basic understanding of data concepts
- Understanding of risk awareness and risk mitigation strategies
- Regular and punctual attendance
- Some travel may be required (less than 10%)
Benefits
Comp & perks- Ability to work in-office, hybrid, or remote arrangements, decided with the leader during the hiring process
- Reasonable accommodations for applicants and candidates with disabilities
- Employee-centric flexible/hybrid work environment
- Equal opportunity employer