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Commercial Lines Account Manager
F.N.B. Corporation. Manage client relationships and ensure superior service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client relationship management and superior customer service skills while effectively coordinating with sales executives on renewal strategies and managing daily business risks. Proficient in analyzing carrier quotations and maintaining data integrity within agency management systems.
Highest-signal resume keywords
Client Relationship ManagementProject ManagementCommercial Lines CoverageProperty and Casualty Insurance LicenseAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance Summaries PreparationCarrier SubmissionsClient ProposalsContract ReviewsData Integrity MaintenanceRisk ManagementRegulatory ComplianceMS Excel - Intermediate LevelMS Word - Basic LevelMS PowerPoint - Basic Level
Soft Skills
Excellent Communication SkillsOrganizational SkillsInterpersonal SkillsCustomer Service SkillsAnalytical Skills
Tools & Technologies
Agency Management SystemPersonal ComputerJob-Related Software
Certifications & Qualifications
Property and Casualty Insurance License - PA
Industry Keywords
Commercial Lines CoverageUnderwritingRisk AlternativesRegulatory LawsAgency Workflows
About the role
Key responsibilities & impact- Manage client relationships and ensure superior service
- Receive phone calls from clients and carriers and comply with requests
- Resolve client issues and discrepancies independently, with assistance from the sales executive when needed
- Coordinate with the sales executive on renewal strategy
- Prepare insurance summaries, carrier submissions, and client proposals
- Review and analyze carrier quotations
- Maintain fluency in company interfacing and product guidelines for rating and changes
- Maintain data integrity in the agency management system
- Maintain and prioritize workload, including work assigned to the Account Technician
- Follow agency workflows and procedures
- Perform contract reviews regarding insurance requirements
- Issue non-standard certificates
- Maintain the suspense system for outstanding items
- Collaborate professionally with clients, carriers, and teammates
- Perform other related duties and projects as assigned
- Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring daily business risks
- Comply with regulatory laws and company procedures
Requirements
What you’ll need- High School or GED
- Minimum 5 years of job-related experience
- Excellent project management skills
- Excellent written and verbal communication skills
- Excellent organizational, analytical, and interpersonal skills
- Excellent customer service skills
- Ability to use a personal computer and job-related software
- MS Word - Basic Level
- MS Excel - Intermediate Level
- MS PowerPoint - Basic Level
- Experience in commercial lines coverage and underwriting
- Technical knowledge and understanding of all forms of coverage and risk alternatives
- Property and Casualty Insurance License in state of PA required
- Only candidates legally authorized to work in the U.S. will be considered; FNB will not provide sponsorship for employment-based visas
Benefits
Comp & perks- No specific benefits, perks, or compensation extras stated