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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and operational support skills throughout the post-sales customer relationship journey, with a focus on customer engagement, satisfaction measurement, and performance tracking.
Highest-signal resume keywords
Customer Success SupportNPS/CSAT Satisfaction SurveysGoogle Workspace KnowledgeExcel ProficiencyZendesk Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Tools & Technologies
Google WorkspaceExcelPowerPointZendeskSenseData
Industry Keywords
Post-Sales SupportCustomer EngagementChurn PreventionPerformance IndicatorsCustomer Service Processes
About the role
Key responsibilities & impact- Provide analytical and operational support throughout the post-sales customer relationship journey
- Support Customer Success processes during the post-sales phase
- Support customer service processes and assist customers with their requests
- Serve as a liaison between retail customers, Customer Success, Technical Support, and Product teams
- Monitor the health of the customer base
- Resolve questions regarding system usage
- Map customer engagement and proactively contact customers
- Conduct NPS/CSAT satisfaction surveys
- Support churn prevention initiatives
- Engage with customers and offer products
- Support the completion and tracking of the department’s performance indicators
Requirements
What you’ll need- Currently pursuing a bachelor’s degree in Business Administration, Marketing, Data Science, Systems Analysis and Development, or a related field, with expected graduation no earlier than December 2028
- Attend classes in the evening, as the internship will take place during business hours
- Knowledge of Google Workspace and Excel
- Knowledge of PowerPoint presentations
- Knowledge of Zendesk and SenseData is a plus
- Experience with extracurricular projects is a plus
Benefits
Comp & perks- Flexible meal allowance on a Flash card
- Public transportation pass or mobility allowance
- Starbem, a healthcare platform offering psychological support, nutrition services, and various specialties
- TotalPass
- Day off on your birthday
- Internal training program
- Home office allowance
- Hybrid work model
- Collaborative and relaxed environment with social spaces, PlayStation, a mini-library, and happy hours