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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading technical onboarding and implementation for enterprise customers, with a strong focus on AI Systems/Applications and enterprise infrastructure. Proven ability to manage post-sales technical relationships and collaborate effectively across teams to ensure successful deployments and customer satisfaction.
Highest-signal resume keywords
Post-Sales Technical Role ExperienceAI Systems/Applications DeploymentEnterprise Infrastructure UnderstandingTechnical Deployment LeadershipExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical OnboardingImplementation PlanningProject ManagementTechnical DocumentationIssue TriageCustomer AdvocacySuccess Metrics DevelopmentMilestone PlanningCollaboration with EngineeringKnowledge Sharing
Soft Skills
Excellent CommunicationProactive Problem SolvingSelf-DirectedAdaptability to AmbiguityCollaboration
Tools & Technologies
ContainersNetworkingSecurity ProtocolsSaaS IntegrationsOpenShift
Certifications & Qualifications
Red Hat Certified Specialist in OpenShift Administration
Industry Keywords
Regulated IndustriesEnterprise CustomersTechnical Relationship ManagementHigh Growth EnvironmentFirst Time to Value
Tech Stack
Tools & technologiesOpenShift
About the role
Key responsibilities & impact- Lead technical onboarding and implementation for new customers, including planning, scoping, milestones, and success metrics
- Own the post-sales technical relationship and serve as the main point of contact for customer engineering and security teams
- Develop and execute structured implementation plans to achieve First Time to Value quickly and reliably
- Identify blockers, misaligned expectations, or skill gaps and escalate as needed
- Collaborate with Sales, Engineering, Services, and Product on handoffs and knowledge sharing
- Document repeatable processes, technical guides, implementation templates, and internal runbooks
- Coordinate support needs, triage technical issues, and collaborate with Support and Development teams
- Act as a customer advocate and gather feedback to inform the roadmap and future services
Requirements
What you’ll need- 8+ years in a post-sales technical role (e.g., TAM, Solutions Engineer, Integration Engineer, Implementation Consultant, or similar)
- Experience building and/or deploying AI Systems/Applications
- Strong understanding of enterprise infrastructure, including networking, containers, and security protocols
- Experience leading technical deployments (on-prem, hybrid, or complex SaaS integrations)
- Experience working with enterprise customers in regulated industries
- Excellent communication and project management skills
- Ability to thrive in a high growth environment; comfortable with ambiguity, self-directed, and proactive
- Red Hat Certified Specialist in OpenShift Administration is nice to have
- Must be in or able to relocate to the Western United States
- Must work in the west coast time zone (PST)
Benefits
Comp & perks- Competitive salary
- Commission
- Incentive compensation
- Bonus
- Restricted stock units
- Benefits package
- Opportunities for career growth and advancement
- Reasonable accommodations for candidates