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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and the ability to manage multiple tasks effectively while supporting sales processes and improving business operations. Proficient in Salesforce and Microsoft Office tools, with a focus on customer experience and project management.
Highest-signal resume keywords
Sales Support ExperienceSalesforce ExperienceProject Management KnowledgeProcess Improvement IdentificationEffective Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ProcessesOrder AdministrationProject ManagementData Integrity ManagementProcess Improvement
Soft Skills
Detail OrientedMulti-taskingSelf-starterTime ManagementCustomer Experience Focus
Tools & Technologies
SalesforceMicrosoft OutlookMicrosoft WordMicrosoft PowerPointMicrosoft Excel
Certifications & Qualifications
BA/BS Degree or Equivalent Work Experience
Industry Keywords
Sales OperationsRevenue OperationsCross-functional CollaborationBusiness Code of EthicsCustomer Requests Coordination
About the role
Key responsibilities & impact- Support all stages of the sales process in accordance with F5’s policies
- Process orders and resolve issues
- Act as liaison between Field Sales, Inside/Digital Sales, Channel Sales, Revenue Operations, Sales Operations, Finance and Accounting, and other internal teams
- Own and execute assigned projects or programs
- Provide communication and education on current processes and best practices
- Answer pre- and post-sales questions from F5 sales teams and external partners
- Research inquiries using various systems and tools
- Intake and coordinate high-priority customer requests
- Ensure the integrity of Salesforce data
- Identify process improvements to support business operations
- Perform other related duties as assigned
- Uphold F5’s Business Code of Ethics and report policy violations
Requirements
What you’ll need- Must be detail oriented with a proven ability to multi-task
- Effective written and verbal communication to interact with cross-functional teams and departments
- Ability to work independently in a dynamic, fast-paced environment with minimal supervision
- Ability to work cross-functionally to find solutions and drive projects to completion
- Must be a self-starter and effective time manager
- Passion for customer experience and exceeding expectations
- Understanding or knowledge of sales processes and order administration processes
- Basic project management knowledge
- Strong interest in identifying process improvement opportunities supporting key business operations
- Basic Salesforce experience desired
- BA/BS degree or equivalent work experience
- 1+ years of Sales Support experience preferred
- Proficient in Microsoft Outlook, Word, PowerPoint, and Excel
- Salesforce experience preferred but not required
- Must uphold F5’s Business Code of Ethics and promptly report violations of the Code or other company policies
Benefits
Comp & perks- Hybrid working mode
- Career growth and development opportunities
- Recognitions and Rewards
- Employee Assistance Program
- Competitive pay
- Comprehensive benefits
- Cool perks
- Culture of Giving Back
- Dynamic Diversity & Inclusion Interest Groups