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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in network and security troubleshooting, with a strong focus on enterprise-grade products and cloud environments. Proficient in automating processes and enhancing network observability while maintaining effective communication with stakeholders.
Highest-signal resume keywords
Network/Security Support ExperienceKubernetes (K8s) ManagementOSI Model TroubleshootingPython and Ansible ProficiencyIncident Management and Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
OSI Model TroubleshootingKubernetes ManagementLAN/WAN/SD-WAN ArchitectureDDoS MitigationTCP/UDP ProtocolsBGP and OSPF ProtocolsInfrastructure as Code (IaC)Load Balancer ConfigurationNetwork Performance MonitoringRoot Cause Analysis
Soft Skills
Calm Under PressureStakeholder ManagementCustomer-Facing CommunicationDocumentation SkillsCollaboration
Tools & Technologies
GrafanaSplunkNagiosNew RelicZabbixAWS EKSZero Touch Provisioning (ZTP)AnsibleJenkinsCosmos
Industry Keywords
Network InfrastructureApplication SecurityIncident DetectionProactive ObservabilityCloud NetworkingData Trend AnalysisAlerting SystemsNetwork Performance OptimizationTechnical DocumentationCustomer Success
Tech Stack
Tools & technologiesAnsibleAWSCloudDNSFirewallsGrafanaJenkinsKubernetesPythonSplunkSwitching
About the role
Key responsibilities & impact- Deliver in-depth troubleshooting on advanced network, security, and infrastructure issues
- Support and troubleshoot enterprise-grade products and production services spanning Kubernetes, cloud environments, data centers, LAN/WAN/SD-WAN, switching, routing, remote access, and application security
- Drive tooling automation, proactive observability, and rapid incident detection and remediation
- Enhance network infrastructure observability through automations, advanced monitoring solutions, data trend analysis, and proactive issue identification
- Configure and manage alerting systems for DDoS attacks, availability, latency, and packet loss across network layers
- Engage the Customer Success team when alerts are triggered and provide insights into alerts or network performance degradation
- Conduct root cause analysis of network incidents and implement solutions and preventive measures
- Troubleshoot and implement advanced configurations for SDN, IaC, switches, routers, firewalls, load balancers, WAF, DDoS, DNS, and cloud networking
- Design and implement automated processes to deploy, monitor, and maintain network systems
- Maintain communication with teammates, customers, and stakeholders through issue resolution
- Review and approve team deliverables, customer updates, documentation changes, and network issue handling procedures
- Monitor network performance, troubleshoot issues, and optimize incident trigger configurations
- Perform maintenance and recovery tasks, interpret alarms and log errors, and correct problems
- Collaborate with vendors and technical personnel to resolve issues and maximize systems and infrastructure availability
- Handle and escalate significant network-impacting alerts
- Participate in customer calls and provide detailed, regular updates on critical issues
- Communicate with impacted users throughout troubleshooting and remediation
- Participate in on-call rotation and shift duties for 24/7 business operations
Requirements
What you’ll need- 5–8 years of network/security support experience in a large enterprise NOC or operations environment
- Bachelors in Computer Science or Information Technology
- Deep expertise in OSI model troubleshooting and OSPF, BGP, STP, TCP/UDP, IPv6, and QoS protocols
- Experience managing and troubleshooting Multi-OS LAN/WAN/SD-WAN architectures
- Strong working knowledge of Kubernetes (K8s), container networking/ingress, and managed cloud Kubernetes environments such as AWS EKS
- Strong understanding of enterprise application delivery and security products, including WAF, DDoS mitigation, DNS, and load balancers
- Hands-on experience with Grafana, Splunk, Nagios, New Relic, Cosmos, Zabbix, or equivalent platforms
- Practical experience with Python, Ansible, Jenkins, Git, ZTP (Zero Touch Provisioning), or Infrastructure as Code (IaC)
- Ability to troubleshoot calmly under pressure during mission-critical production incidents
- Strong documentation, stakeholder management, and customer-facing communication skills
Benefits
Comp & perks- Equal employment opportunities
- Reasonable accommodations for candidates
- Participation in on-call rotation and shift duties aligned with 24/7 business operation