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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in resolving technical issues, providing customer support, and maintaining documentation. Capable of managing multiple support requests while adhering to company policies and procedures.
Highest-signal resume keywords
Customer Service SkillsTechnical Issue ResolutionTicketing System ManagementDocumentation MaintenanceBasic Understanding of Computer Hardware and Software
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Issue ResolutionBasic Understanding of Computer HardwareBasic Understanding of SoftwareWindows ProficiencyMacOS ProficiencyMobile Device SupportCollaboration Tools Familiarity
Soft Skills
Attention to DetailOrganizational SkillsAbility to Follow InstructionsWillingness to LearnEffective Communication
Tools & Technologies
Remote Desktop SoftwareScreen-Sharing SoftwareTicketing System
Industry Keywords
Service DeskTechnical SupportIT SupportCustomer InteractionKnowledge Base
Tech Stack
Tools & technologiesMacOS
About the role
Key responsibilities & impact- Respond to basic service desk tickets via phone, email, or internal systems
- Resolve routine technical issues such as password resets, account access, or printer troubleshooting
- Follow detailed scripts and standard operating procedures
- Escalate incidents to higher-level support when necessary
- Log customer interactions, incidents, and resolutions in the ticketing system
- Provide remote support using remote desktop or screen-sharing software
- Maintain and contribute to support documentation and knowledge base articles
- Provide case status updates to management and end-users
- Uphold F5's Business Code of Ethics and Company policies
- Perform other related duties to support the IT team and professional development
Requirements
What you’ll need- Successfully completed a Summer 2026 internship with F5
- Bachelor's degree or higher in Computer Science or a related technical field
- Graduating between December 2026 and September 2027
- Must be able to start no later than September 30th, 2027
- Must be able to work onsite in accordance with F5's policies; fully remote work options are not available
- Interest in computers, networks, technology, and customer service
- Willingness to learn Windows, macOS, mobile devices, and collaboration tools
- Basic to intermediate understanding of computer hardware and software
- Ability to follow instructions, ask questions, and learn from feedback
- Ability to stay organized and document work clearly
- Ability to manage multiple support requests and prioritize tasks effectively
- Excellent customer service skills with strong attention to detail
Benefits
Comp & perks- Seamless transition from internship to full-time employment
- Ongoing training, mentorship, and access to advanced learning opportunities
- Comprehensive health, wellness, and retirement benefits
- Work-life balance benefits including flexible work arrangements
- Hybrid work environment with periodic in-office collaboration
- Mentorship and career growth opportunities within F5
- Access to F5's employee resource groups and community
- Incentive compensation
- Bonus
- Restricted stock units