Account Manager, Bilingual

FABSTATION

. Manage and maintain relationships with assigned client accounts .

Posted 9/28/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$80,000 - CA$90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer success, with a strong focus on client relationship building, retention strategies, and upselling opportunities. Proficient in utilizing HubSpot for tracking client interactions and managing multiple accounts effectively.

Highest-signal resume keywords

Account ManagementClient Relationship BuildingRenewal ManagementHubSpot ProficiencyFluent English and French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRenewal ManagementUpsellingClient PresentationsCRM Experience

Soft Skills

Strong CommunicationProblem-SolvingOrganizational SkillsProactive ApproachDetail-Oriented

Tools & Technologies

HubSpotCRM Software

Industry Keywords

Customer SuccessSaaSConstructionSteel FabricationManufacturing

About the role

Key responsibilities & impact

Manage and maintain relationships with assigned client accounts
Act as the main point of contact for client questions, concerns, renewals, and account updates
Monitor client usage, adoption, and overall account health
Identify at-risk accounts and create action plans to improve engagement
Schedule and lead regular client check-ins, renewal meetings, and quarterly business reviews
Understand clients’ goals, challenges, and workflows
Identify opportunities for upsells, additional devices, training, integrations, or expanded usage
Collaborate with Sales, Product, Onboarding, and Support teams to resolve client issues
Track client activity, communication, and next steps in HubSpot
Support renewal conversations and help maintain strong retention rates
Gather client feedback and share insights internally to improve the product and customer experience
Obtain an expert-level understanding of existing products and develop an understanding of new products
Travel to conferences, trade shows, and clients where required

Requirements

What you’ll need

Post-secondary education in Business or related fields or an equivalent combination of education and experience
3+ years of experience in account management, customer success, or sales
3+ years of experience managing renewals and expansion opportunities
Proven track record of hitting renewal targets and upsell quota
Strong communication and relationship-building skills
Comfortable speaking with clients regularly over email, phone, and video calls
Ability to manage multiple accounts, priorities, and follow-ups at the same time
Organized, proactive, and detail-oriented
Comfortable learning and explaining software or technology products
Strong problem-solving skills and ability to handle difficult client conversations professionally
Fluent English required
Fluent French required
Experience with HubSpot or CRM an asset
Experience delivering client presentations, demos, or business reviews is an asset
Experience in construction, steel fabrication, manufacturing, SaaS, or technology is an asset
Must be legally eligible to work in Canada

Benefits

Comp & perks

15 vacation days + 5 paid sick days
Company-wide holiday week closure over Christmas
Flexible schedule
$2,000 CAD tech stipend after Year 1
Comprehensive medical, dental and vision package
Company retreats
Fully remote work environment
Travel opportunities
Commission: $20,000–$40,000
OTE: $100,000–$130,000