FacilityOS

Growth Marketing

• Own the annual and quarterly customer growth marketing plan
• Generate and influence expansion pipeline through cross-sell, upsell, site-expansion, tier-upgrade, standardization, and product-adoption campaigns
• Identify high-potential customer cohorts and develop segmented campaign audiences and growth plays
• Define campaign eligibility, suppression, and overlap rules
• Build repeatable customer growth programs and playbooks
• Develop campaign briefs, customer journeys, emails, landing pages, webinar programs, in-app messages, and enablement materials
• Coordinate campaign execution across HubSpot, Salesforce, Pendo, Salesloft, and other customer engagement platforms
• Establish response-routing and follow-up processes with Customer Success, Sales, and Revenue Operations
• Monitor engagement, follow-up, pipeline creation, conversion, data quality, and audience overlap
• Own or coordinate the customer newsletter and recurring customer webinar program
• Build education-first campaigns supporting product adoption, retention, and expansion
• Partner on product announcements, releases, beta programs, and early-adopter campaigns
• Build and maintain a customer advocate pipeline for references, reviews, referrals, case studies, speaking opportunities, and events
• Lead case-study development from customer identification through publication and activation
• Develop a searchable advocate and reference pool
• Manage customer review-generation and referral programs
• Support the Customer Advisory Board and lead customer recruitment and engagement for conferences and events
• Own the customer growth marketing scorecard and measure pipeline, ARR impact, engagement, conversion, adoption, advocacy, and ROI
• Use performance data and customer feedback to optimize segmentation, messaging, channels, campaigns, and investment

Customer Growth Marketing Manager

AI Engineer

• Provision, configure, and maintain secure, reliable Azure cloud infrastructure using Terraform across multiple segregated data residency/processing regions
• Contribute reusable, versioned, documented components to the internal IaC module registry
• Move manually configured resources under infrastructure-as-code management
• Contribute to secure, repeatable, observable, and efficient Azure DevOps CI/CD workflows
• Assess and improve infrastructure security, including threats, vulnerabilities, misconfigurations, identity and access risks, and policy violations
• Embed security controls and policy checks into IaC and CI/CD workflows
• Maintain compliance with SOC 2, ISO 27001, HIPAA, and other applicable requirements
• Support managed identities and workload identity federation while minimizing secrets
• Provide production support across application, platform, network, identity, and data layers
• Respond to alerts and participate in incident response to mitigate customer impact and restore service
• Investigate root causes and implement corrective and preventative actions
• Build automation and self-healing capabilities
• Maintain observability with Datadog dashboards, monitors, SLOs, logs, traces, and telemetry
• Review alert quality and service coverage
• Contribute to post-incident reviews and operational improvements
• Monitor cloud costs, investigate anomalies, and reduce waste through right-sizing and improved utilization
• Partner with engineering teams on cost-aware architecture and cloud spend ownership
• Guide software teams on cloud onboarding, infrastructure, deployments, and architecture
• Document infrastructure changes, architectural decisions, runbooks, standards, and procedures