IT Operations Manager – AI, Automation

FacilityOS

. Translate business priorities into an IT roadmap, operating plans, policies, budgets, and service improvements .

Posted 11/4/2026full-timeToronto • CanadaSeniorLead💰 CA$125,000 - CA$145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT service management, employee technology support, and identity and access management within the Microsoft 365 ecosystem. Proven ability to lead IT teams, manage vendor relationships, and implement IT controls in compliance with industry standards.

Highest-signal resume keywords

Microsoft 365 ManagementIdentity And Access ManagementITIL-Aligned Service ManagementLeadership And Team DevelopmentAI-Enabled IT Automation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

IT Service ManagementEndpoint ManagementSaaS GovernanceCloud OperationsIT Controls ImplementationBudget ManagementSecurity ComplianceProject ManagementService Performance ImprovementKnowledge Management

Soft Skills

LeadershipCommunicationStakeholder ManagementJudgmentStrategic Thinking

Tools & Technologies

Microsoft Entra IDMicrosoft IntuneMicrosoft DefenderExchange OnlineMicrosoft TeamsSharePointAI PlatformsSaaS ToolsIdentity Management SystemsITIL Framework

Certifications & Qualifications

Microsoft CertificationsITIL CertificationSecurity Certifications

Industry Keywords

SOC 2ISO 27001ISO 27701HIPAAIT GovernanceTechnology Lifecycle ManagementService Level AgreementsEmployee OnboardingAccess ReviewsTechnology Procurement

Tech Stack

Tools & technologies

CloudITSM

About the role

Key responsibilities & impact

Translate business priorities into an IT roadmap, operating plans, policies, budgets, and service improvements
Lead and develop the existing IT team
Set priorities and manage contractors, service providers, and technology vendors
Own employee technology support and IT service management, including support queues, service levels, escalations, major incidents, knowledge, and service reporting
Own technology components of onboarding, role changes, and offboarding
Oversee the Microsoft 365 ecosystem, including Entra ID, Intune, Defender, Exchange Online, Teams, and SharePoint
Manage identity and access across business systems, including SSO, multifactor authentication, provisioning, privileged access, and periodic access reviews
Own endpoint and hardware lifecycle management, including standards, procurement, provisioning, compliance, inventory, support, recovery, and secure disposal
Manage SaaS governance, licensing, renewals, vendors, technology lifecycle, and cost optimization
Maintain secure, lean, and scalable IT operations, including integrations, reliability, backup and recovery, and continual improvement
Support Information Security with IT controls, audit evidence, testing, and remediation
Administer approved AI platforms, including licensing, access, configuration, integrations, security, privacy, vendor management, usage, and cost
Identify and implement AI-enabled IT automation
Manage user access to Microsoft Fabric through Entra ID and SSO and provide related IT infrastructure support
Report to the VP, Information Security and Privacy

Requirements

What you’ll need

Bachelor's degree in a relevant field or equivalent practical experience
Eight or more years of progressive IT experience, including at least three years leading an IT team
Experience operating and improving employee technology support and ITIL-aligned service management in a hands-on environment
Strong experience with Microsoft 365, Entra ID, Intune, Defender, identity and access management, SSO, endpoint management, security, and cloud operations
Experience managing SaaS tooling, hardware, vendors, budgets, licensing, projects, and service performance
Experience implementing IT controls and supporting audits in environments subject to SOC 2, ISO 27001, ISO 27701, HIPAA, or comparable requirements
Experience evaluating, administering, or implementing enterprise AI tools, AI-enabled SaaS capabilities, or workflow automation in a secure business environment
Strong leadership, judgment, communication, and stakeholder-management skills
Ability to balance strategy and hands-on delivery
Relevant Microsoft, ITIL, or security certifications are assets
Legally eligible to work for any employer in Canada

Benefits

Comp & perks

Comprehensive health coverage
Hybrid work environment
Opportunity for advancement and growth
Catered events, snacks, and drinks
Birthday and life celebrations
Two annual parties
Bonus eligibility