FactFinder

Customer Success Manager

• Manage a portfolio of approximately 40–50 Mid-Market, Enterprise, and Strategic accounts, primarily in the DACH region
• Define customer goals and success plans, and measure FactFinder’s value using relevant KPIs
• Own expansion within the assigned portfolio—from opportunity identification through commercial close
• Achieve a portfolio-based expansion target
• Identify churn risks based on product usage, adoption, and customer feedback
• Initiate proactive measures to prevent churn and avoid downgrades
• Own commercial renewals with support from the Sales Operations team
• Facilitate QBRs and workshops
• Support feature rollouts and pilot projects
• Ensure customers successfully use FactFinder
• Translate customer requirements into input for Product and Product Marketing
• Collaborate with Sales, Consulting, Support, Business Consulting, Technical Consulting, and Service Desk
• Take ownership of customers after contract signature and support them throughout the entire customer lifecycle
• Further develop playbooks, processes, reporting, and AI-powered workflows
• Manage accounts based on data using Salesforce

Explore Senior Customer Success Manager – B2B SaaS, eCommerce at FactFinder. Review requirements and application details.

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Senior Customer Success Manager – B2B SaaS, eCommerce