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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in real-time data delivery and client connectivity within financial services, leveraging strong technical leadership and client management skills to drive cloud adoption and operational improvements.
Highest-signal resume keywords
Real-Time Data DeliveryClient ConnectivityCloud Environments (AWS)APIs and Low-Latency InfrastructureClient Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data Integration StrategiesScripting (Python, SQL)Entitlement FrameworksData WorkflowsIncident Response and Resolution
Soft Skills
Exceptional Communication SkillsProblem-Solving Skills
Tools & Technologies
RefinitivBloombergProprietary Systems
Industry Keywords
Financial ServicesData TechnologyCapital MarketsTrading PlatformsAnalytics Platforms
Tech Stack
Tools & technologiesAWSCloudPythonSQL
About the role
Key responsibilities & impact- Serve as the primary technical and strategic contact for key Real-Time clients
- Drive deployment support and long-term technical alignment
- Develop a deep understanding of each client’s environment, real-time platforms, data integration strategies, and operational goals
- Guide clients through migrations, cloud adoption, entitlement compliance, and architectural changes
- Identify enhancement opportunities and coordinate with internal teams to implement solutions
- Serve as the escalation point for critical client issues and provide technical leadership through incident response and resolution
- Monitor service metrics and usage patterns to address risk, improve resiliency, and drive client satisfaction
- Partner with Product, Engineering, Implementation, Support, and Solution Specialists to deliver customized solutions and resolve issues
- Represent client needs internally and contribute to the evolution of FactSet’s real-time offering and engagement model
- Provide feedback on product enhancements, documentation, and feature gaps
Requirements
What you’ll need- 7+ years in a technical client-facing role within financial services, data technology, or capital markets
- Strong understanding of real-time data delivery, client connectivity, entitlement frameworks, and data workflows across trading and analytics platforms
- Experience supporting enterprise clients in cloud or hybrid environments (AWS)
- Knowledge of APIs, feed handlers, and low-latency infrastructure
- Familiarity with market data technologies such as Refinitiv, Bloomberg, and proprietary systems
- Exceptional client management, communication, and problem-solving skills
- Scripting or diagnostics skills (Python, SQL, etc.) are a plus
- Bachelor’s degree in Computer Science, Finance, Engineering, or a related field
Benefits
Comp & perks- Health, life, and disability insurance
- Retirement savings plans
- Discounted employee stock purchase program
- Paid time off for holidays
- Family leave
- Company-wide wellness days
- Flexible work accommodations
- Volunteerism and sustainability community
- Career progression planning with dedicated monthly time for learning and development
- Business Resource Groups open to all employees