FactSet

General

• Serve as the primary technical and strategic contact for key Real-Time clients
• Drive deployment support and long-term technical alignment
• Develop a deep understanding of each client’s environment, real-time platforms, data integration strategies, and operational goals
• Guide clients through migrations, cloud adoption, entitlement compliance, and architectural changes
• Identify enhancement opportunities and coordinate with internal teams to implement solutions
• Serve as the escalation point for critical client issues and provide technical leadership through incident response and resolution
• Monitor service metrics and usage patterns to address risk, improve resiliency, and drive client satisfaction
• Partner with Product, Engineering, Implementation, Support, and Solution Specialists to deliver customized solutions and resolve issues
• Represent client needs internally and contribute to the evolution of FactSet’s real-time offering and engagement model
• Provide feedback on product enhancements, documentation, and feature gaps

Lead Solutions Specialist, Real Time

Associate

• Build deep client relationships through client-focused processes and solutions
• Promote product usage and adoption and reduce client cancellations
• Implement product-based workflows and support smooth user onboarding
• Gather product feedback and advocate for clients with Product Development
• Understand clients’ business and investment processes and provide solutions using FactSet products
• Support FactSet applications
• Create custom FactSet models, screens, and automated processes
• Plan and lead product trainings in client offices and at training seminars
• Develop knowledge of financial markets while working with multiple clients

Client Solutions Associate

DevOps Engineer

• Monitor, maintain, and improve the reliability and availability of production systems
• Respond to and resolve incidents and conduct post-mortems to prevent recurrence
• Define and track Service Level Objectives (SLOs) and Service Level Indicators (SLIs)
• Collaborate with development teams to build reliability into services
• Design and implement automation to reduce toil and improve operational efficiency
• Participate in an on-call rotation supporting critical systems
• Contribute to capacity planning and performance optimization
• Document systems, processes, and runbooks
• Build and maintain robust infrastructure and drive engineering best practices

Lead Site Reliability Engineer, Kubernetes

• Monitor, maintain, and improve the reliability and availability of production systems
• Respond to and resolve incidents, conducting thorough post-mortems to prevent recurrence
• Define and track Service Level Objectives (SLOs) and Service Level Indicators (SLIs)
• Collaborate with development teams to build reliability into services from the ground up
• Design and implement automation to reduce toil and improve operational efficiency
• Participate in an on-call rotation to support critical systems
• Contribute to capacity planning and performance optimization efforts
• Document systems, processes, and runbooks to support the wider team
• Ensure the reliability, scalability, and performance of systems and services
• Build and maintain robust infrastructure, automate processes, and drive engineering best practices

Lead Site Reliability Engineer – Kubernetes

• Monitor, maintain, and improve the reliability and availability of production systems
• Respond to and resolve incidents, conducting thorough post-mortems to prevent recurrence
• Define and track Service Level Objectives (SLOs) and Service Level Indicators (SLIs)
• Collaborate with development teams to build reliability into services from the ground up
• Design and implement automation to reduce toil and improve operational efficiency
• Participate in an on-call rotation to support critical systems
• Contribute to capacity planning and performance optimization efforts
• Document systems, processes, and runbooks to support the wider team
• Ensure the reliability, scalability, and performance of systems and services
• Work closely with development and operations teams to build and maintain robust infrastructure, automate processes, and drive engineering best practices

Principal Site Reliability Engineer, Kubernetes

Business Development Rep

• Use Salesforce, ZoomInfo, Navigator, outbound cold calling, and email strategies to create new sales opportunities
• Pursue new business opportunities by generating leads, building relationships with prospects, and identifying new sales channels
• Provide information to prospects, assess their needs, and recommend suitable FactSet solutions
• Maintain a pipeline of interested prospects and collaborate with sales representatives on next steps
• Facilitate product demonstrations, manage trial periods, and secure new business deals
• Research leads, start new relationships, and showcase FactSet’s financial data and analytics solutions

Business Development Representative

Full-stack Engineer

• Design, develop, and maintain robust backend services and APIs using C# (.NET Core), focusing on high throughput and low latency
• Build data processing pipelines, reconciliation tools, and analytical scripts using Python, leveraging libraries like Pandas and NumPy
• Contribute to architectural and design decisions to ensure solutions are scalable, resilient, and maintainable
• Participate in code reviews to maintain high standards of quality
• Work with MongoDB and MySQL to ensure data integrity and performance
• Work closely with Product Managers to understand requirements
• Guide and mentor junior engineers

Principal Software Engineer – C#, .NET Core, Python

• Design, develop, and maintain high-performance Order Management System (OMS) features across backend Java and frontend components
• Collaborate with product managers and engineers to translate requirements into technical solutions
• Participate in code reviews and uphold standards for code quality, usability, and performance
• Mentor junior engineers
• Optimize backend processes and frontend user experience for scalability and low latency
• Troubleshoot and resolve complex technical issues across frontend and backend systems
• Contribute to feature planning, architectural discussions, and technical documentation

Lead Software Engineer – Knowledge of Financial Trading Ecosystem, Full Stack

• Design, develop, and maintain high-performance Order Management System (OMS) features across backend (Java) and frontend components
• Collaborate with product managers and other engineers to translate requirements into effective technical solutions
• Participate in code reviews, mentor junior engineers, and uphold high standards for code quality, usability, and performance
• Optimize application performance for backend processes and frontend user experience, focusing on scalability and low latency
• Troubleshoot and resolve complex technical issues spanning frontend and backend systems within a fast-paced financial trading environment
• Contribute to feature planning, architectural discussions, and technical documentation

Principal Software Architect – Full Stack, Design & Develop Financial Trading Applications

Senior Software Engineer

Implementation Specialist

• Gather client requirements
• Prepare proof-of-concept files
• Perform data transformation and filtering
• Design processes and conduct implementation, testing, and troubleshooting
• Communicate with clients during pre-sales activities
• Liaise with the pre-sales coverage check team to facilitate initial sample-file delivery
• Collaborate with sales, product, engineering, consulting, and other internal teams throughout implementations
• Develop and share knowledge of pricing and reference data content, including instrument identifiers, symbol cross-reference, entity reference, prices, terms and conditions, corporate actions, and derived analytics
• Participate in product development with agile teams to improve existing and new products
• Manage client relationships and engage with clients day to day
• Standardize client-specific tasks
• Streamline data workflows and pipes
• Provide external and internal training and education
• Debrief complex situations

Associate Implementation Specialist, Pricing and Reference Data

Sales

• Develop and execute a strategic sales plan to drive revenue growth and exceed quarterly targets across new business and existing accounts
• Build and expand a strong network across the client base, introducing FactSet to new client groups and engaging at senior and C-level
• Execute a disciplined, high-activity sales process with rigorous pipeline management, high-quality trials, and strong negotiation through to closure
• Drive lead generation through internal support channels and creative outreach strategies via social and professional networks
• Collaborate closely with pre-sales, specialist sales, and implementation teams to advance and close complex deals
• Represent FactSet at industry events, conferences, and forums to build brand presence and generate pipeline

Senior Sales Representative

Head of Department

• Lead FactSet’s end-to-end acquisition, strategic investment and commercial partnership activities
• Report to the Chief Financial Officer and lead a lean, high-impact Corporate Development team
• Shape FactSet’s inorganic strategy and roadmap, including M&A and partnerships
• Analyze and recommend potential transactions of interest
• Lead cross-functional teams executing acquisitions, strategic minority investments and other transactions
• Own M&A processes from initial contact through closing, including strategic evaluation, due diligence, financial modeling, valuation, transaction structuring, negotiation and execution
• Develop and enforce frameworks for identifying, evaluating, prioritizing and pursuing inorganic opportunities
• Represent FactSet externally with founders, executives, investors and industry participants
• Originate and incubate strategic partnerships through commercial launch, pilots, agreements, joint ventures and minority investments
• Manage transition of acquisitions and partnerships to internal teams and govern integration to capture value
• Review prior transactions and initiatives to capture lessons learned
• Build consensus and influence executive- and board-level decision-making
• Strengthen M&A infrastructure, processes, playbooks and tools
• Maintain advisor and industry relationships for market intelligence
• Lead, develop and coach the Corporate Development team
• Support strategic initiatives, ad-hoc analyses and special projects