IT Helpdesk Support Specialist – m/f/d

fair parken GmbH

. Support users with day-to-day hardware and software issues .

Posted 10/2/2026full-timeDüsseldorf • GermanyMid-LevelSenior💰 €36,000 - €40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting and managing end-user devices, with a strong focus on Microsoft 365 services and technical documentation. Possesses effective communication and teamwork skills, along with a self-reliant approach to problem-solving.

Highest-signal resume keywords

Microsoft 365 AdministrationEnd-User Device ManagementTechnical Documentation CreationMS Office ProficiencyBilingual in German and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft 365ManageEngine ProductsPC ManagementNotebook ManagementMobile Device Management

Soft Skills

Strong Communication SkillsInterpersonal SkillsTeamwork SkillsAnalytical ThinkingConceptual Thinking

Tools & Technologies

Ticketing SystemExchange OnlineOneDriveMicrosoft Teams

Certifications & Qualifications

Vocational Training in Information TechnologyIT Specialist for System Integration

Industry Keywords

IT SupportEnd-User SupportTechnical SupportOn-Call Duty

About the role

Key responsibilities & impact

Support users with day-to-day hardware and software issues
Set up, maintain, and manage end-user devices such as PCs, notebooks, and mobile devices
Support and administer the Microsoft 365 environment
Create and maintain technical documentation
Ensure smooth and reliable operations
Process and track requests in the ticketing system
Assist with second-level support for complex issues and incidents

Requirements

What you’ll need

Successfully completed vocational training in information technology, such as IT Specialist for System Integration (m/f/d) or a comparable qualification, or professional experience in an IT environment
Proficient use of standard MS Office applications
Knowledge of Microsoft 365 and its services, such as Exchange Online, OneDrive, and Microsoft Teams
Initial experience with ManageEngine products is an advantage
Willingness to participate in on-call duty
Strong communication, interpersonal, and teamwork skills
Analytical and conceptual thinking
Independent, responsible, and highly self-reliant approach to work
Good German and English language skills

Benefits

Comp & perks

Permanent employment with a fast-growing company
30 days of annual leave
Attractive mobility benefits, including a transit pass and other commuting-related offers
JobRad bicycle leasing
Comprehensive onboarding program
Private accident insurance
Company pension scheme
Open-door policy, open communication, and mutual support
High-quality notebook
Opportunity to work from home by prior arrangement
Home office equipment
Gift card redeemable at various participating partners
Platform offering a range of employee discounts (Corporate Benefits)
Urban Sports corporate fitness membership
Discounted gym membership
Regular team-building events