fair parken GmbH

Customer Support

• Support users with day-to-day hardware and software issues
• Set up, maintain, and manage end-user devices such as PCs, notebooks, and mobile devices
• Support and administer the Microsoft 365 environment
• Create and maintain technical documentation
• Ensure smooth and reliable operations
• Process and track requests in the ticketing system
• Assist with second-level support for complex issues and incidents

IT Helpdesk Support Specialist – m/f/d

DevOps Engineer

• Design, develop, and enhance CI/CD pipelines using Azure DevOps and Octopus Deploy
• Operate and maintain containerized applications based on Docker
• Administer, operate, and support internal Linux servers and systems
• Support the standardization and automation of recurring IT and operational processes
• Monitor and optimize the system landscape using monitoring and visualization tools such as Grafana and Checkmk
• Analyze incidents, identify root causes, and develop sustainable solutions to improve system stability
• Support incident and downtime situations, ensuring the rapid restoration of critical systems and services
• Create and maintain technical documentation
• Support knowledge transfer within the team
• Participate in on-call duty to ensure the operation of critical systems

IT Helpdesk Support Specialist – m/f/d

DevOps Engineer – Azure DevOps, CI/CD