IT Helpdesk Support Specialist – m/f/d

fair parken GmbH

. Provide operational hardware and software support to users .

Posted 10/19/2026full-timeDüsseldorf • GermanyMid-LevelSenior💰 €36,000 - €40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing operational hardware and software support, particularly within the Microsoft 365 environment, while maintaining effective communication and teamwork skills. Proficient in managing end-user devices and technical documentation to ensure reliable operations.

Highest-signal resume keywords

Microsoft 365 AdministrationEnd-User Device ManagementTechnical Documentation CreationMS Office ProficiencyBilingual Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft 365End-User Device SupportTechnical DocumentationTicketing System ManagementAnalytical Thinking

Soft Skills

Excellent CommunicationInterpersonal SkillsTeam CollaborationIndependent Work StyleReliability

Tools & Technologies

ManageEngine ProductsPCsNotebooksMobile DevicesMicrosoft Teams

Certifications & Qualifications

Vocational Training in Information TechnologyIT Specialist for System Integration

Industry Keywords

Operational SupportOn-Call DutyComplex RequestsExchange OnlineOneDrive

About the role

Key responsibilities & impact

Provide operational hardware and software support to users
Set up, maintain, and manage end-user devices such as PCs, notebooks, and mobile devices
Support and administer the Microsoft 365 environment
Create and maintain technical documentation
Ensure smooth and reliable operations
Process and track requests in the ticketing system
Support the second-level support team with complex requests and incidents

Requirements

What you’ll need

Successfully completed vocational training in information technology, such as IT Specialist for System Integration (m/f/d) or equivalent, or professional experience in an IT environment
Proficient use of standard MS Office applications
Knowledge of Microsoft 365 and its services, such as Exchange Online, OneDrive, and Microsoft Teams
Initial experience with ManageEngine products is an advantage
Willingness to participate in on-call duty
Good German and English language skills
Excellent communication and interpersonal skills, with the ability to work effectively in a team
Analytical and conceptual thinking skills
Independent, reliable, and responsible work style with a high degree of ownership

Benefits

Comp & perks

Permanent employment with a rapidly growing company
28 days of annual leave to start, increasing to up to 30 days
Attractive mobility benefits, including a job ticket
JobRad bicycle leasing
Comprehensive onboarding program
Private accident insurance
Company pension scheme
Open-door policy and informal first-name culture
High-quality notebook
Option to work from home by prior arrangement
Necessary home office equipment provided
Gift card accepted at various participating retailers
Access to a platform offering various employee discounts (Corporate Benefits)
Urban Sports corporate fitness membership
Discounted gym membership
Regular team-building events