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Bilingual Customer Service Representative
Fairstone Bank. Provide exceptional and professional service on every interaction .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills by effectively resolving inquiries and issues while maintaining professionalism. Proficient in communication in both English and French, with the ability to adapt to a fast-paced environment and manage customer relationships.
Highest-signal resume keywords
Bilingual CommunicationConflict ResolutionCustomer Service ExperienceMicrosoft Office Suite ProficiencyFlexible Availability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Verbal CommunicationWritten CommunicationDecision MakingCalm Under PressureRapport Building
Tools & Technologies
Microsoft Office SuiteOutlook
Certifications & Qualifications
Clear Criminal Reference Check
Industry Keywords
Call Centre ExperienceAutomotive IndustryFinancial ServicesCustomer OnboardingPayment Arrangements
About the role
Key responsibilities & impact- Provide exceptional and professional service on every interaction
- Build rapport with customers
- Receive and place customer service calls regarding product or billing issues, service questions, and general client inquiries
- Resolve customer problems by clarifying challenges and offering appropriate solutions
- Assist customers with changes to payment arrangements, banking information, and insurance records
- Conduct onboarding calls with new customers
- Respond promptly to customer emails
- Work rotating shifts scheduled between 8:00 AM and 9:00 PM EST, Monday to Saturday
Requirements
What you’ll need- Excellent verbal and written communication skills in English and French
- Ability to thrive in a fast-paced, ever-changing environment
- Conflict resolution skills
- Ability to make decisions independently
- Ability to remain calm and deescalate difficult situations
- Tech savvy
- Proficiency with Microsoft Office Suite and Outlook
- Clear criminal reference check
- Flexible availability to work between 8:00 AM and 9:00 PM EST, Monday to Saturday
- Previous call centre, automotive-related, or financial services experience is an asset
- Post-secondary education is an asset
Benefits
Comp & perks- Hybrid work model
- Generous vacation
- Statutory holidays
- 6 wellness days
- WorkPerks retailer discounts
- Location-based perks, including gym memberships and Toronto Bike Share
- Gym access at London and Montreal offices
- Education Assistance Program
- Fairstone Academy training and skill development
- Parental leave top-up program
- One paid volunteer day