Technical Account Manager

Fama Technologies Inc.

. Own end-to-end technical onboarding for new customers and resellers, including API integration, sandbox setup and testing, configuration, user provisioning, prompt configuration, and go-live support .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical onboarding, API integration, and AI prompt engineering, with a strong focus on process optimization and customer training. Capable of leading technical discussions and managing complex IT deployments while collaborating effectively with cross-functional teams.

Highest-signal resume keywords

Technical Account ManagementAPI IntegrationAI Prompt EngineeringProcess OptimizationCustomer Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

API TestingDatabase ManagementSQLPythonJavaScriptPostmanOktaBusiness IntelligenceAI TroubleshootingChange Management

Soft Skills

CommunicationEmpathyCollaborationProblem-SolvingTechnical Aptitude

Tools & Technologies

ThoughtSpotFama SolutionsSandbox SetupUser ProvisioningGTM Product Expertise

Industry Keywords

HR TechBackground ScreeningInvestigationsEnterprise EnvironmentsTechnical Escalation

Tech Stack

Tools & technologies

JavaScriptPythonSQL

About the role

Key responsibilities & impact

Own end-to-end technical onboarding for new customers and resellers, including API integration, sandbox setup and testing, configuration, user provisioning, prompt configuration, and go-live support
Identify and address technical and process gaps affecting onboarding success
Onboard and train end users
Own AI prompt engineering workflow development and adjudication design for enterprise configurations
Reduce time-to-first-order by owning client technical checklists
Build onboarding documentation and self-serve setup guides
Establish processes for effective deployment of Fama solutions within customer organizations
Collaborate with HR, Employee Relations, Talent Acquisition, Security, Legal, Privacy, Compliance, and other stakeholders
Map screening processes and develop new workflows
Translate customer technical and business requirements into clear Fama action items and outcomes
Serve as the GTM product expert for configuration, use cases, deployment, integration, and troubleshooting
Support sales representatives and account owners in technical discussions with resellers, customers, and prospects
Lead IT and security questionnaires and technical pre-sales conversations
Assist customers and resellers with AI model configuration
Act as the primary technical escalation point
Triage, investigate, and resolve technical issues, coordinating with engineering and product teams
Track escalation patterns to identify systemic issues
Develop pre-sales support and technical escalation materials and knowledge bases

Requirements

What you’ll need

6+ years in a technical account management, implementation, solutions engineering, or technical support role
Ideally supporting API/integration work and setup and configuration of AI solutions
Demonstrated experience with AI prompt engineering for user empowerment, precision, task adaptability, output quality, risk mitigation, and error reduction
Experience leveraging AI to troubleshoot technical problems
Functional experience deploying process optimization techniques and analyzing and improving processes
Knowledge of API testing and development, authentication, database management, business intelligence, and programming languages
Experience with Postman
Experience with Okta (SSO)
SQL and/or similar database experience
ThoughtSpot and/or similar business intelligence tools
Python and JavaScript experience are nice to have
Ability to lead technical conversations with customers or partner engineering teams
Experience managing complex IT deployments in enterprise environments
Change management experience
Technical aptitude, communication, empathy, and collaboration
Bonus: experience in HR tech, background screening, or investigations

Benefits

Comp & perks

Equity incentive and competitive benefits plans
Remote-first, flexible work environment
Vacation days
Sick days
Volunteer time off
Paid parental leave
Competitive compensation packages
Equity
Generous total rewards plans
Free wellness programs