Fama Technologies Inc.

Product Specialist

• Collaborate with product managers to define new product initiatives and provide candid feedback
• Offer an operator's viewpoint on background screening processes, including manual effort, delays, and real costs
• Identify compliance and workflow constraints for product designs
• Review requirements, specifications, and prototypes as an industry expert
• Explain how screening firms and their customers evaluate and purchase new technology
• Help product managers sharpen problem definitions and challenge assumptions
• Contribute to projects with Fama's product managers and R&D leadership
• Provide strategic advisory support without owning the roadmap, backlog, or delivery

Product Consultant – Contract

Technical Account Manager

• Own end-to-end technical onboarding for new customers and resellers, including API integration, sandbox setup and testing, configuration, user provisioning, prompt configuration, and go-live support
• Identify and address technical and process gaps affecting onboarding success
• Onboard and train end users
• Own AI prompt engineering workflow development and adjudication design for enterprise configurations
• Reduce time-to-first-order by owning client technical checklists
• Build onboarding documentation and self-serve setup guides
• Establish processes for effective deployment of Fama solutions within customer organizations
• Collaborate with HR, Employee Relations, Talent Acquisition, Security, Legal, Privacy, Compliance, and other stakeholders
• Map screening processes and develop new workflows
• Translate customer technical and business requirements into clear Fama action items and outcomes
• Serve as the GTM product expert for configuration, use cases, deployment, integration, and troubleshooting
• Support sales representatives and account owners in technical discussions with resellers, customers, and prospects
• Lead IT and security questionnaires and technical pre-sales conversations
• Assist customers and resellers with AI model configuration
• Act as the primary technical escalation point
• Triage, investigate, and resolve technical issues, coordinating with engineering and product teams
• Track escalation patterns to identify systemic issues
• Develop pre-sales support and technical escalation materials and knowledge bases