Call Center Representative

Family Allergy & Asthma

. Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients .

Posted 10/2/2026full-timeLouisville • Kentucky • United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and customer service skills while effectively managing patient interactions and maintaining compliance with HIPAA policies. Proficient in entering patient information into EMR and advocating for patient quality of life.

Highest-signal resume keywords

EMR Data EntryHIPAA ComplianceCustomer Service SkillsEffective CommunicationMedical Office Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPatient Demographics ManagementInsurance Information HandlingAppointment SchedulingComputer Skills

Soft Skills

Effective CommunicationInterpersonal SkillsRespectful InteractionAdvocacy for Patients

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient IndependenceSocializationRegulatory ComplianceSafety Rules InterpretationInfectious Waste Management

About the role

Key responsibilities & impact

Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients
Enter patient demographics, insurance, and referral information into EMR
Cancel and reschedule appointments, as assigned
Work as directed/as needed
Maintain and follow HIPAA policies and procedures
Perform other relevant duties as assigned by the Manager/Director
Demonstrate knowledge and application of job duties within scope of practice
Interact respectfully with all levels of staff
Provide assistance during assigned duty hours
Participate in department activities
Promote patient independence and socialization
Advocate for patients’ quality of life while maintaining compliance with applicable laws, regulatory, and organizational standards
Support the company’s core values

Requirements

What you’ll need

Ability to fluently speak and read English
Ability to read and interpret safety rules, handbooks, policies, and procedure manuals
Ability to communicate effectively, verbally and written, with all levels of staff and patients
High School Diploma or equivalent
Prior medical office experience, preferred
Strong computer skills
Excellent communication and customer service skills
Previous customer service experience
Ability to use hands to handle or feel objects, tools, or controls; reach with hands and arms; talk or hear
Ability to stand, walk, stoop, kneel, crouch, reach, push, pull, bend, and sit
Ability to occasionally lift and/or move up to 30 pounds
Required vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Subject to infectious waste, potential exposure to allergens in concentrated forms, diseases, and conditions