Family Allergy & Asthma

Call Center Representative

• Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients
• Enter patient demographics, insurance, and referral information into EMR
• Cancel and reschedule appointments, as assigned
• Work as directed/as needed
• Maintain and follow HIPAA policies and procedures
• Perform other relevant duties as assigned by the Manager/Director
• Demonstrate knowledge and application of job duties within scope of practice
• Interact respectfully with all levels of staff
• Provide assistance during assigned duty hours
• Participate in department activities
• Promote patient independence and socialization
• Advocate for patients’ quality of life while maintaining compliance with applicable laws, regulatory, and organizational standards
• Support the company’s core values